COLLECTOR

AutoZone; Chihuahua; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive parts retailer in Chihuahua seeks a customer service representative to contact customers for account balance collections. The ideal candidate must be bilingual with excellent communication and analytical skills. Responsibilities include assisting with invoice requests and providing account information. Join a team that values dedication, growth, and a customer-first mindset.

Formación

• Level of formal education: Bachelor's degree or equivalent required.
• Experience in customer service and collections is necessary.
• Strong analytical and problem-solving skills needed.

Responsabilidades

• Contact customers to collect past due balances on AutoZone accounts.
• Provide resolution to invoice and statement requests.
• Assist customers with queries regarding their account balances.

Conocimientos

Bilingual

Customer service orientation

Excellent communication skills

Ability to work under pressure

Teamwork

Educación

Bachelor's degree (BA, BS) or equivalent

Descripción del empleo

Summary

To contact customers via phone in order to collect past due balances on their AutoZone accounts.

Give credit orientation to customers.

Provide resolution to invoice and statements requests and direct customers calls.

Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

JOB DESCRIPTION

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

Requirements

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines

About Us

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.