Collections Representative

Concord Servicing; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A loan servicing company in Mexico City is seeking a bilingual Collection Representative to manage collecting outstanding payments. This role requires excellent communication and negotiation skills along with a strong ability to work independently. The position offers a competitive salary and various bonuses, forming part of a dynamic team focused on client service.

Servicios

Guaranteed Bonus

Food Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Formación

• Must be willing to work in excess of 40 hours per week when necessary.
• Ability to communicate clearly and effectively with debtors.
• Knowledge of loan calculations and FDCPA regulations.

Responsabilidades

• Collect payments on overdue accounts and locate debtors.
• Make outbound calls for accounts that are 16-180 days delinquent.
• Document customer accounts accurately and in a timely manner.

Conocimientos

Bilingual (English and Spanish)

Excellent communication skills

Analytical skills

Negotiation skills

Call center/collections experience

Herramientas

Microsoft Outlook

Excel

Word

Descripción del empleo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

We are looking for a bilingual (English and Spanish) Collection Representative to join our team. The Collection Representative is responsible for collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

• Collect payments on overdue accounts and locate debtors to make collection arrangements.
• Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or check
• Document customer accounts in an accurate and timely manner
• Sending letters, statements, and payment histories
• Handling customer complaints and resolution paperwork
• Maintain and achieve monthly goals
• Able to react to change productively and handle other tasks as assigned

• Call center/collections experience
• FDCPA and State Regulations
• Excellent analytical and communication skills. Good grammar, voice and diction
• Knowledge of loan calculations
• Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
• Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
• Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary

• Salary 10,600
• Guaranteed Bonus 7,000 first month
• Food Vouchers 2,000
• Internet Bonus 400
• Medical Insurance
• Life Insurance
• Dental Insurance