Collections Analyst

Daimler Truck Financial Services México; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services provider in Mexico is seeking a Financial Customer Solutions Specialist for their contact center. This on-site role requires managing accounts in the delinquency range and providing empathetic customer service. Candidates should have a Bachelor’s degree and at least one year of relevant experience. Proficiency in English and basic Excel skills are essential. Join a dynamic team committed to customer satisfaction and financial excellence.

Formación

• Full proficiency in English (C1-C2).
• Minimum 1 year of customer-facing phone experience in collections.
• Basic to intermediate Excel skills.

Responsabilidades

• Handle inbound and outbound calls from Daimler Truck small business customers in the U.S.
• Provide efficient and empathetic service to address account concerns.
• Assess reasons for missed payments and offer solutions to regularize accounts.
• Perform skip tracing to locate clients and / or collateral using authorized methods.
• Build strong customer relationships through consultative interactions.
• Act as a liaison between customers and internal departments.

Conocimientos

Negotiation

Persuasion

Active listening

Strong communication

Educación

Bachelor’s Degree in a relevant field

Herramientas

Excel

Descripción del empleo

Job Title : Financial Customer Solutions Specialist – Contact Center

Purpose

This position is ideal for individuals passionate about customer service and financial solutions. The role focuses on managing accounts within the 0-30 day delinquency range, resolving inquiries, and implementing effective payment strategies.

Key Responsibilities

• Handle inbound and outbound calls from Daimler Truck small business customers in the U.S.
• Provide efficient and empathetic service to address account concerns.
• Assess reasons for missed payments and offer solutions to regularize accounts.
• Perform skip tracing to locate clients and / or collateral using authorized methods.
• Build strong customer relationships through consultative interactions.
• Act as a liaison between customers and internal departments.

Note: This role is fully on-site in Santa Fe, Mexico City, which allows for closer collaboration and team integration.

Profile

• Education : Bachelor’s Degree in a relevant field.
• Languages : Full proficiency in English (C1-C2).
• Experience : Minimum 1 year of customer-facing phone experience in collections.
• Technical Skills : Basic to intermediate Excel skills.

Soft Skills

• Negotiation.
• Persuasion.
• Active listening.
• Strong communication.

Candidates with experience in financial customer service and strong interpersonal skills are highly encouraged to apply.

Our Convictions

• Excellence
• People Always
• Sustainability
• Customer Driven
• Shared Values

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.

With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.

We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.

SBCX Collections- Customer Service Agent

Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.

In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.