Cloud resiliency Microsoft

Cognizant; Ciudad de México; A distancia; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Cloud Solution Architect in Mexico City to enhance customer success programs through risk evaluation and data analysis. Candidates must possess a strong background in cloud operations, specifically Azure, with excellent communication and organizational skills. This role involves directly collaborating with clients to align programs with business goals and deliver impactful solutions.

Formación

• Demonstrated experience in enterprise cloud operations and governance.
• Experience leading large cloud transformation projects.
• 300-level technical experience in Azure solution architecture.

Responsabilidades

• Evaluate customers' operations and governance posture.
• Analyze client data and generate reports for customer success.
• Foster strong relationships with client stakeholders.

Conocimientos

Customer Engagement

Data Analysis

Risk Mitigation

Azure Technical Acumen

Communication Skills

Customer Focus

Organizational Skills

Educación

Bachelor's degree in information technology, computer science, business administration, or related field

Herramientas

MS Office

Teams

Descripción del empleo

The Success Program Cloud Solution Architect plays a critical role in delivering customer success engagements focused on reviewing customers cloud operations posture as well as program business alignment. This individual works closely with Customer Success Account Managers (CSAMs) client process or function owners technical subject matter experts (SMEs)

Responsibilities

Customer Operations posture evaluation: Evaluate customers high level operations and governance posture to determine the customers current ability to delivery cloud successfully identify gaps risks and challenges and define a practical roadmap of how gaps risks and challenges can be addressed through a series of interventions.

Data Analysis: Analyze client data health reports and program assessments to identify trends insights and actionable recommendations helping clients achieve their objectives. Combine collected assessment data with customer conversations to generate insightful reports that will generate quality Customer Success Programs with impact.

Customer Engagement: Foster strong relationships with client stakeholders through direct collaboration establishing Trusted Advisor relationships and successful delivery of assigned event deliverable(s) while ensuring alignment of Success Program goals with identified client priorities and needs.

Alignment of programs to commitments and business goals: Ability to drive conversations with customers to ensure their programs are aligned to contractual commitments as well as business goals highlight potential risks define accountability frameworks and ensure overall alignment of customer to commitments and goals.

Risk Mitigation: Proactively identify potential risks related to program implementation and recommend strategies to address and overcome them.

Stakeholder Collaboration: Act as a key resource for technical discussions coordinating efforts between various delivery teams Microsoft Customer Success Account Managers and client SMEs to ensure successful outcomes.

Continuous Improvement: Evaluate program outcomes and recommend improvements based on industry best practices and client feedback to enhance the efficiency and effectiveness of Success Programs.

Required Qualifications

Education: Bachelor degree in information technology computer science business administration or a related field.

Experience: Demonstrated experience in enterprise cloud operations and governance in cloud migrations and cloud consumption planning client support or similar roles involving technical discussions and customer engagement.

Experience leading large cloud transformation projects or programs: Which involved workload migrations risk and blocker management and alignment with commitments and business goals.

Azure Technical Acumen: minimum 300 level technical experience in Azure solution architecture administration operations and governance. Ability to engage in technical discussions with SMEs running successful technical workshops with multiple customer stakeholders.

Cost Management and FinOps: Must understand basic FinOps principles and understand how cost optimization and management is applied to Azure environments.

Data Analysis: Proficiency in interpreting telemetry based health reports assessments and technical outputs to make data-driven recommendations and strategic decisions.

Communication Skills: Exceptional verbal and written communication skills with the ability to clearly articulate technical concepts to non-technical audiences and present to executive stakeholders. Advanced skills in running remote customer stakeholder workshops via Teams. Strong skills in documenting and prioritizing findings that will be used by the Customer Success Team to drive successful remediation.

Customer Focus: Collaborative and problem-solving mindset aimed at building customer trust and driving value realization.

Organizational Skills: Proven ability to manage multiple priorities deadlines and client engagements simultaneously.

System thinking skills: Ability to see the bigger picture and broader system to identify key underlying systemic issues across the customers organizations operating model.

Preferred Qualifications

300-level technical proficiency in Azure specifically focused on: Cloud resiliency Microsoft security technologies and administration/operations of business-critical cloud solutions.

Depth in Cloud Operations Service Management and governance: 5-10 years overall experience with deep expertise in cloud operations Service Management or governance. ITIL qualification is beneficial.

Familiarity with Microsoft ecosystem including Customer Success roles and tools.

Program Management experience beneficial

Experience working with MS Office and standardized Event Deliverable Bill of Materials (BoM) to ensure standardized and consistent output of assessment and suggestions recommendations.

Knowledge of industry best practices in program implementation stakeholder management and customer retention strategies.

Awareness of Microsoft ecosystem Customer Success roles and corresponding tools.

Knowledge of industry best practices in program delivery and stakeholder management.