Client Support Executive

Hireroo; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global brokerage firm in Cancun is seeking a Client Support Executive to provide multilingual support and handle client inquiries. The ideal candidate should have 1-2 years of client support experience and be fluent in Spanish, Portuguese, and English. The role offers exciting career growth opportunities in a dynamic environment with benefits including health insurance and relocation support.

Servicios

Base salary with commission structure

Health insurance

Visa sponsorship

Relocation support if needed

Formación

• 1–2 years of experience in client support or account management.
• Strong communication and problem-solving skills.
• Ability to handle pressure in a fast-paced environment.

Responsabilidades

• Provide multilingual support via chat, email, and phone.
• Handle client inquiries regarding account setup and verification.
• Collaborate with internal teams to resolve client issues.

Conocimientos

Fluency in Spanish

Fluency in Portuguese

Fluency in English

Strong communication skills

Problem-solving skills

Herramientas

CRM systems

MT4/MT5 platforms

Descripción del empleo

Job Description

A long-established and trusted global brokerage firm is seeking a dynamic and passionateClient Support Executiveto strengthen commercial department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: On-site - Cancun, Mexico

Responsibilities:

As a Client Support Executiveyour broad responsibilities will include but are not limited to:

• Provide multilingual support (Spanish, Portuguese, and English) via chat, email, and phone.
  
• Handle client inquiries regarding account setup, verification, deposits, withdrawals, and trading platforms (MT4/MT5 or similar).
  
• Collaborate with internal teams (payments, compliance, and dealing desk) to resolve client issues promptly and professionally.
  
• Monitor daily client activity and elevate potential issues in line with internal procedures.
  
• Ensure all communication complies with company policies and regulatory requirements.
  
• Assist in translating materials or messages when needed to support regional operations.

Requirements:

• 1–2 years of experience in client support or account management.
  
• Fluency in Spanish, Portuguese, and English (both written and spoken).
  
• Strong communication and problem-solving skills, with the ability to handle pressure in a fast paced environment.
  
• Familiarity with CRM systems, MT4/MT5 platforms, or back-office tools is an advantage.
  
• A team player with a proactive, positive attitude and willingness to learn.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Base salary, commission structure and relocation support if needed.
• New office in Cancun, Mexico with health insurance, visa sponsorship.