Client Success Manager

Ottomatik.io; Monterrey; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A forward-thinking tech company is seeking a Client Growth Manager to enhance lifestyle brands through strategic client engagement and campaign management. This role requires at least 3 years of experience in SaaS onboarding or client success, excellent communication skills, and proficiency in CRM tools. Enjoy a remote-first work environment with flexible hours and opportunities for career advancement.

Servicios

Flexible hours

Performance bonus

Opportunities for career advancement

Formación

• 3+ years of experience in SaaS onboarding, client success, or e-commerce operations.
• Strong knowledge of CRM and marketing automation tools.
• Excellent communication, organization, and problem-solving skills.

Responsabilidades

• Onboard new clients and ensure a smooth setup process.
• Build strong, long-term relationships through ongoing support.
• Recommend new campaign opportunities and drive client satisfaction.

Conocimientos

Client success management

CRM and marketing automation tools

Communication skills

Problem-solving

Herramientas

GoHighLevel

HubSpot

ActiveCampaign

InkSoft

ESP

SAGE

Google Workspace

Notion

Descripción del empleo

Hi there! We are South and our client is looking for a Client Growth Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

About The Role

We’re looking for a proactive and creative Client Growth Partner to help lifestyle brands grow through strategic merchandise and loyalty programs. This role combines client onboarding for our SaaS platform with account growth and campaign strategy — ideal for someone who enjoys building relationships and turning ideas into measurable results.

Key Responsibilities

Client Activation

• Onboard new clients, configure their systems, and ensure a smooth and fast setup process.
• Launch their first campaigns and loyalty programs successfully.

Client Retention

• Build strong, long-term relationships through ongoing support and communication.
• Keep clients engaged with new ideas and effective solutions.

Growth & Strategy

• Recommend new campaign opportunities, seasonal drops, and automation upgrades.
• Drive increased client satisfaction, loyalty, and revenue.

Engagement & Review

• Hold regular review meetings to discuss progress, share insights, and plan next steps.
• Track key performance metrics and make improvements as needed.

What We’re Looking For

• 3+ years of experience in SaaS onboarding, client success, or e-commerce operations.
• Strong knowledge of CRM and marketing automation tools (GoHighLevel, HubSpot, ActiveCampaign, etc.).
• Excellent communication, organization, and problem‑solving skills.
• Experience or interest in branded merchandise, promotional products, or loyalty programs.
• Bonus: Familiarity with InkSoft, ESP, or SAGE platforms.

Why You’ll Love This Role

You’ll be the link between technology and real business impact — helping clients bring their brand to life through creative campaigns and measurable growth.

Enjoy a remote‑first environment, flexible hours, and clear opportunities for career advancement.

Tools You’ll Work With

GoHighLevel | InkSoft | ESP | Google Workspace | Notion

Compensation

USD 1,500 – 2,000 /month + performance bonus

If this opportunity sounds good to you, send us your resume!