Client Advocacy Specialist I

Global Payment Holding Company; Xico; Presencial; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A leading payment solutions provider is seeking a Client Advocate in Mexico, Veracruz, Xico to manage client relationships and enhance client success. Responsibilities include proactive outreach to at-risk clients, negotiating pricing plans, and addressing client inquiries. The ideal candidate will have strong interpersonal communication skills and a Bachelor's degree, with a preference for candidates with minimum 4 years of experience in the credit card industry. This role offers an opportunity to make a significant impact on client success.

Formación

• Relevant experience in client management or a related field.
• Typically requires a minimum of 4 years relevant experience in the credit card industry.
• Ability to learn to use professional concepts applicable to the role.

Responsabilidades

• Proactively reach out and retain at-risk clients.
• Negotiate pricing plans and contract extensions with clients.
• Handle high volume and high-risk pricing reviews.
• Respond to inbound inquiries from internal departments and clients.

Conocimientos

Strong interpersonal communication

Empathy

Negotiation

Problem solving

Effective written and oral communication

Educación

Bachelor's Degree

Herramientas

Salesforce

Netsuite

Excel

G Suite

Descripción del empleo

A leading payment solutions provider is seeking a Client Advocate in Mexico, Veracruz, Xico to manage client relationships and enhance client success. Responsibilities include proactive outreach to at-risk clients, negotiating pricing plans, and addressing client inquiries. The ideal candidate will have strong interpersonal communication skills and a Bachelor's degree, with a preference for candidates with minimum 4 years of experience in the credit card industry. This role offers an opportunity to make a significant impact on client success.