Claims Handler

DHL Germany; Ciudad de México; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mexico City is seeking a Claims Administrator to manage insurance claims processes. The ideal candidate has a Bachelor's degree, over 2 years of experience in logistics or insurance, and strong organizational skills. The role offers a dynamic international environment with opportunities for personal and professional growth. The position requires intermediate English proficiency and a basic understanding of Portuguese.

Servicios

Great opportunity to work for the biggest logistics company

International and virtual environment

Flexibility and learning opportunities

Attractive compensation and benefits

Formación

• More than 2 years of experience in logistics or insurance.
• Experience managing Sales Force or Origami system.
• Able to work independently with limited supervision.

Responsabilidades

• Administer claims management processes for insurance claims.
• Support team members with planning and reporting.
• Perform data analysis to support business needs.
• Build relationships with internal stakeholders.

Conocimientos

Strong organizational skills

Intermediate proficiency in English

Basic Portuguese

Educación

Bachelor's Degree

Herramientas

Sales Force

Origami system

Descripción del empleo

About DHL and IRM

DHL Group, the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a clear purpose: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our AMERICAS region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose

Administer claims management processes and activities for insurance claims in areas such as property & casualty, general liability, product liability, and organizations liability in line with overall business objectives and needs, Group guidelines and policies.

Your tasks

• Under limited supervision administer claims management processes and activities for insurance claims in line with overall business objectives and needs, Group guidelines and policies
• Support team members in planning, reporting, and department metrics/dashboards on insurance, claims and Enterprise Risk Management
• Perform broad range of tasks and activities for variance, trend and outlier analysis to support business needs and special projects
• Prepares presentations and communications with analysis of findings for senior management
• Provide timely and effective administrative support to professionals to compile exposure and business information required for underwriting insurance programs, performing actuarial studies and meeting other audit, compliance and regulatory related requirements
• Efficiently aggregate and present information for submission/applications
• Gather data and information to support process enhancements and data driven decision leveraging the claims management platform
• Follow up with internal partners including review of vendor insurance compliance
• Navigate, engage and establish cross-border relations to leverage best practices
• Build cooperative relationships between IRM team and stakeholders
• End to end claims handling including claims adjusting and subrogation
• Co-ordinate with IRM central team for significant claims on content of coverage
• Work with other members of IRM teams globally to share data and information
• If applicable, settlement authority for claims up to XXX amount or ensuring that the standard process under their responsibility is fully followed
• May influence others within the job area through explanation of facts, policies and practices
• Support and interact with senior colleagues of own and other teams
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
• Address task-related issues appropriately to maintain work relationships

Your profile

Education Level

• Bachelor’s Degree
• Vocational/Specialized/Technical/Certification
• Intermediate proficiency or higher in English is required.
• Basic Portuguese (desirable)

Experience Level

• More than 2 years
• Sales Force/Origami system management experience required
• Experience on logistics field and/or insurance
• Strong organizational skills

We offer

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.