Chat-First Global Customer Support Advocate

Preply; Ciudad de México; A distancia; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading Ed-Tech company in Mexico, Ciudad de México is looking for a Customer Advocate to provide support through written communication. The role involves helping users navigate the platform, resolving issues, and working closely with product teams. Ideal candidates will have excellent English skills, technical proficiency, and a customer-centric mindset, along with the ability to work in a dynamic environment.

Servicios

Generous learning budget

Competitive financial package

Dynamic working environment

Formación

• Previous experience providing support through live chats.
• Ability to understand customers' needs.
• A passion for learning and self-improvement.

Responsabilidades

• Answer customers’ questions and resolve issues.
• Identify problem areas and flag them.
• Work closely with product teams to resolve issues.

Conocimientos

Fluency in English

Outstanding written skills

Technical and analytical skills

Customer-oriented mindset

Ability to provide solutions

Teamwork

Herramientas

Computer with i5 or i7 processor

Internet connection of at least 30 mbps

Descripción del empleo

A leading Ed-Tech company in Mexico, Ciudad de México is looking for a Customer Advocate to provide support through written communication. The role involves helping users navigate the platform, resolving issues, and working closely with product teams. Ideal candidates will have excellent English skills, technical proficiency, and a customer-centric mindset, along with the ability to work in a dynamic environment.