Case Manager

Legal Management Group; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A legal firm specializing in personal injury in Tijuana is seeking a Personal Injury Case Manager to oversee client recovery processes. This role emphasizes effective communication with clients, managing medical documentation, and collaborating with insurance companies and healthcare providers. The ideal candidate has 3-5 years of relevant case management experience and is bilingual. Strong organizational skills and proficiency with case management software are essential for success in this position.

Formación

• Fluency in English and Spanish is highly preferred.
• 3-5 years of case management experience in personal injury law or healthcare.
• Medical degree or background in healthcare administration preferred.
• Comfortable with case management software and productivity tools.
• Strong verbal and written communication skills.

Responsabilidades

• Act as the primary point of contact for clients.
• Collect detailed case information and medical histories.
• Facilitate communication with insurance adjusters.
• Maintain organized case files and documentation.
• Collaborate with attorneys and medical experts.

Conocimientos

Bilingual (English and Spanish)

Communication Skills

Attention to Detail

Problem-Solving

Tech-Savvy

Educación

Medical degree (MD, DO, RN, etc.) or healthcare administration background

Herramientas

Time Doctor

Filevine

Google Suite

QuickBooks

Descripción del empleo

Job Overview

As a Personal Injury Case Manager, you will play an integral role in managing and guiding our clients through their recovery journey. With a strong emphasis on medical documentation, insurance filing, and patient care coordination, your expertise will be critical in ensuring that clients receive the best possible care and outcomes. You’ll be the key liaison between clients, healthcare providers, and insurance companies, ensuring that all documentation is meticulously managed and claims are efficiently filed, maximizing the chances of favorable outcomes for the clients.

Key Responsibilities

1. Be the Client’s Lifeline

• Connect & Communicate : Act as the primary point of contact for clients, keeping them updated on case progress, answering questions, and offering empathetic support throughout their recovery.
• Listen & Support : Actively listen to clients’ concerns and provide reassurance and guidance, ensuring they feel supported through difficult times.

2. Manage the Details

• Case Assessment : Collect detailed information about incidents, injuries, and medical histories, ensuring that all relevant facts are accurately documented for legal review.
• Medical Coordination : Collaborate with healthcare providers to collect and organize medical records, treatment plans, and bills to ensure a comprehensive case foundation.

3. Be the Insurance Pro

• Insurance Liaison : Facilitate communication with insurance adjusters to ensure claims are filed, deadlines are met, and necessary documents are submitted to avoid delays.
• Claims Management : Work closely with the legal team to track insurance claims and ensure documentation compliance to strengthen the case.

4. Keep Things Organized

• Document Management : Maintain organized and up-to-date case files, including incident reports, photos, medical documents, and correspondence. Bonus points if you’ve used Filevine before!
• Report Creation : Develop clear, comprehensive reports summarizing case progress, medical treatment, and relevant claims data to provide to the legal team.

5. Team Player

• Collaboration : Work with a cross‑functional team, including attorneys, medical experts, and insurance professionals, to provide insights and contribute to case strategies that support the client’s recovery.
• Process Improvement : Continuously look for ways to streamline case management workflows and improve client satisfaction.

6. Time Management and Efficiency

• Work closely with attorneys, paralegals, and other team members to align medical findings with legal strategy and ensure a comprehensive approach to case management.

7. Use of Time Doctor

• Time Doctor : Utilize Time Doctor to track your work hours and monitor productivity. This will help identify areas of improvement, ensure tasks are completed on time, and help maintain alignment with team goals.

Qualifications

• Bilingual : Fluency in English and Spanish is highly preferred, allowing for effective communication with a diverse client base.
• Experience : At least 3-5 years of case management experience in personal injury law, healthcare, or medical consulting. Experience working with insurance claims, medical documentation, and patient care is highly preferred.
• Medical or Healthcare Background : A medical degree (MD, DO, RN, etc.) or a background in healthcare administration, pain management, or physical therapy is highly preferred to support comprehensive case handling and documentation.
• Tech‑Savvy : Comfortable using technology and case management software like Filevine, Google Suite, and QuickBooks. Familiarity with Time Doctor and other productivity tools is a plus.
• Communication Skills : Strong verbal and written communication skills, capable of interacting with clients, attorneys, medical professionals, and insurance representatives in a clear and professional manner.
• Attention to Detail : Ability to meticulously analyze medical records, insurance documents, and legal forms for consistency, accuracy, and compliance.
• Problem‑Solving : Ability to identify and resolve issues that may arise in the case management process, ensuring smooth transitions and continued progress for clients.