Call Center Operations Team Lead & Coach

Concentrix; Ciudad de México; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a Team Leader in Mexico City to supervise call center associates, ensuring performance metrics are met. The ideal candidate will have experience in developing team members and strong communication skills. Responsibilities include coaching, monitoring attendance, and conducting team meetings. This full-time position offers a flexible schedule and opportunities for career progression.

Formación

• Two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop team members.
• Willingness to work a flexible schedule.

Responsabilidades

• Supervise a group of call center associates effectively.
• Coach team members on performance regularly.
• Conduct team meetings for effective communication.

Conocimientos

Coaching

Communication

Multi-tasking

Team management

Problem-solving

Educación

Associate's degree in related field

Descripción del empleo

A leading customer service company is seeking a Team Leader in Mexico City to supervise call center associates, ensuring performance metrics are met. The ideal candidate will have experience in developing team members and strong communication skills. Responsibilities include coaching, monitoring attendance, and conducting team meetings. This full-time position offers a flexible schedule and opportunities for career progression.