Bilingual Technical Support Representative –Spanish-English Mexico City, Mexico

TTEC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mexico City is looking for a Bilingual Technical Support Representative who will assist customers in English and Spanish. The ideal candidate should have tech support experience and a customer-first approach. Competitive salary up to $20,560 MXN plus bonuses and unique benefits are included. This role offers opportunities for professional development in a supportive and community-minded organization.

Servicios

Medical service on-site

Life insurance

Flexible restaurant vouchers

Formación

• Minimum 1 year of tech support and troubleshooting experience.
• At least 6 months of call center experience.
• Fluency in English and Spanish is required.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Conocimientos

Tech support and troubleshooting experience

Call center experience

Fluent in English and Spanish

Customer service resolution

Computer savvy

Educación

High school diploma or equivalent

Descripción del empleo

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience - TTEC is a certified Great Place to Work certified! As a Bilingual Technical Support Representative – English-Spanish working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year minimum of tech support and troubleshooting experience
• Minimum 6 months of call center experience
• Fluent in English and Spanish
• Comfortable working to resolve the customer’s issues before escalating to the next level
• High school diploma or equivalent
• Computer savvy

What You Can Expect

• Up to $20,560MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
• Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
• Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.