Bilingual Tech Support Specialist — English/Spanish

TTEC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mexico City is looking for a Bilingual Technical Support Representative who will assist customers in English and Spanish. The ideal candidate should have tech support experience and a customer-first approach. Competitive salary up to $20,560 MXN plus bonuses and unique benefits are included. This role offers opportunities for professional development in a supportive and community-minded organization.

Servicios

Medical service on-site

Life insurance

Flexible restaurant vouchers

Formación

• Minimum 1 year of tech support and troubleshooting experience.
• At least 6 months of call center experience.
• Fluency in English and Spanish is required.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Conocimientos

Tech support and troubleshooting experience

Call center experience

Fluent in English and Spanish

Customer service resolution

Computer savvy

Educación

High school diploma or equivalent

Descripción del empleo

A leading customer service provider in Mexico City is looking for a Bilingual Technical Support Representative who will assist customers in English and Spanish. The ideal candidate should have tech support experience and a customer-first approach. Competitive salary up to $20,560 MXN plus bonuses and unique benefits are included. This role offers opportunities for professional development in a supportive and community-minded organization.