Bilingual Tech Support Agent – Truck Systems (EN/ES)

Kelly Services; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading staffing agency in Mexico City is seeking a bilingual customer service professional to support and troubleshoot medium to heavy-duty truck and trailer systems. This role requires interacting with various stakeholders, providing technical support, and managing metrics. Ideal candidates should have experience in customer service, particularly in the automotive industry, and be proficient in both English and Spanish.

Servicios

Paid training

Law benefits

Quarterly bonuses

Formación

• 2-3 years in technical problem resolution and product support.
• 3-5 years leading teams and managing KPIs.
• Proficient in English and Spanish.

Responsabilidades

• Interact with sales, OEMs, and dealer networks.
• Perform technical troubleshooting and support.
• Support products related to truck and trailer systems.

Conocimientos

Customer service experience in automotive

Technical problem resolution

Bilingual (English and Spanish)

Descripción del empleo

A leading staffing agency in Mexico City is seeking a bilingual customer service professional to support and troubleshoot medium to heavy-duty truck and trailer systems. This role requires interacting with various stakeholders, providing technical support, and managing metrics. Ideal candidates should have experience in customer service, particularly in the automotive industry, and be proficient in both English and Spanish.