Bilingual Global Tech Support Engineer – Hybrid

DiDi Global; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform located in Mexico City is seeking a bilingual technical support specialist to resolve user issues and enhance product delivery quality. The ideal candidate has a Bachelor's degree, experience in QA/testing, and proficiency in Chinese, English, and Spanish. This role requires strong coordination skills and familiarity with Latin American markets. Join us in driving innovation and improving user experience.

Formación

• Proficient in Chinese, English, and Spanish.
• Strong verbal and written communication skills.
• Familiarity with Latin American markets.

Responsabilidades

• Identify and resolve online issues for overseas users.
• Collaborate with local operations and customer service teams.
• Conduct localization testing across all scenarios.

Conocimientos

Technical support

Q&A testing

Bilingual communication

Cross-functional coordination

Educación

Bachelor’s degree or above

Descripción del empleo

A leading mobility technology platform located in Mexico City is seeking a bilingual technical support specialist to resolve user issues and enhance product delivery quality. The ideal candidate has a Bachelor's degree, experience in QA/testing, and proficiency in Chinese, English, and Spanish. This role requires strong coordination skills and familiarity with Latin American markets. Join us in driving innovation and improving user experience.