Benefits Specialist (Leaves) North America

Insulet; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A progressive healthcare company located in Mexico, Jalisco is seeking a Leave of Absence Specialist. The role involves managing employee leave programs, ensuring compliance with U.S. and Mexican leave laws, and providing support to employees and managers. Strong experience in leave administration, excellent communication skills, and HRIS knowledge are essential for success in this position.

Formación

• Bachelor’s degree or 3+ years of experience in leave of absence administration.
• Strong knowledge of U.S. leave laws and benefit coordination.
• Experience working with state leave programs.

Responsabilidades

• Analyze and process leave of absence requests including FMLA, ADA, and parental leave.
• Ensure compliance with leave laws and regulations.
• Provide guidance to employees and managers throughout the leave process.

Conocimientos

Leave of absence administration

Knowledge of U.S. leave laws

Experience with HRIS Workday Platform

Strong Microsoft Excel skills

Problem-solving skills

English fluency

Educación

Bachelor's degree

3+ years of experience in leave administration

Herramientas

ServiceNow

Descripción del empleo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

We are seeking a knowledgeable and empathetic Leave of Absence Specialist to oversee and administer employee leave programs across the U.S., Mexico and Canada. This role involves managing leave requests, coordinating benefits—including U.S. state-provided programs—and working closely with third-party vendors to ensure a seamless employee experience.

Key Responsibilities

U.S. Leave Administration:

• Analyze and process leave of absence requests including FMLA, ADA, parental leave, personal leave, and other statutory and company-sponsored leaves.
• Ensure compliance with federal, state, and local leave laws and regulations.
• Support global leave administration by collaborating with regional HR teams and understanding country-specific leave entitlements.

U.S. State Benefits Coordination:

• Coordinate with internal benefits teams and external providers to align leave with short-term disability (STD), long-term disability (LTD), workers’ compensation, and paid family leave programs.
• Liaise with state agencies to facilitate claims and ensure proper documentation and benefit alignment (e.g., OR PFL, NJ FLI, WA PFML).
• Educate employees on how state and company benefits interact during leave periods.

Vendor Management:

• Serve as a contact for Leave of Absence vendors and third-party administrators.
• Escalate vendor performance trends and issues as needed to ensure timely and accurate leave processing.

Employee & Manager Support:

• Provide clear, compassionate guidance to employees and managers throughout the leave process with minimum supervision.
• Facilitate return-to-work planning and ADA accommodations in partnership with HR and legal teams.

US, MX and Canada Compliance & Reporting:

• Maintain accurate leave records in HRIS and case management systems.
• Generate reports and analyze leave trends to support HR strategy and compliance audits.
• Stay current on changes in leave laws and recommend policy updates as needed.

Qualifications

• Bachelor’s degree or 3+ years of experience in leave of absence administration, with strong knowledge of U.S. leave laws and benefit coordination.
• Experience working with state leave programs and coordinating benefits across multiple jurisdictions.
• Experience with HRIS Workday Platform
• Strong Microsoft excel skills
• Exposure to global leave practices and the ability to navigate international leave policies.
• Experience partnering with third-party LOA vendors and benefit providers.
• Strong organizational, communication, and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion and sensitivity.
• English fluency at a professional working proficiency.

Preferred Skills

• Certification in leave management or HR (e.g., SHRM-CP, PHR)
• Experience with Case management software, ServiceNow a plus
• Ability to work independently and manage multiple competing priorities.
• Familiarity with International HR Framework operations and cultural sensitivity and best practices