Benefits Operations Specialist

Deepstreamtech; México; A distancia; MXN 733,000 - 1,100,000; Jornada completa

Descripción de la vacante

A leading international benefits solutions provider in Mexico seeks a Benefits Specialist. Responsibilities include processing tickets, providing support for employee benefits, and maintaining operations documents. Ideal candidates will have experience in HR operations and excellent customer service skills. Proficiency in tools like Zendesk and Notion is required, and fluency in English is essential.

Formación

• Experience in HR Operations - employee Benefits.
• Ability to work in a fast-paced environment and multi-task effectively.
• Strong verbal, written, and interpersonal skills to interact internally and externally.

Responsabilidades

• Develop as an experienced international Benefits Specialist.
• Process and solve tickets and escalations in Zendesk/e-mail.
• Provide support to Employees and Clients regarding Benefits.
• Execute data-related tasks with care and precision.
• Research and distill written knowledge in Notion.

Conocimientos

Excellent customer service experience

Strong organizational skills

Time management skills

Fluent in English

Proficient in Zendesk

Proficient in Notion

Proficient in Slack

Proficient in Google suite

Descripción del empleo

Requirements

• Experience in HR Operations - employee Benefits
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
• You constantly prioritize workloads
• You thrive to meet deadlines
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast‑paced environment and multi‑task effectively
• You are a manager of one
• Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
• Writes and speaks fluent English
• It is not required to have experience working remotely, but considered a plus

What the job involves

• In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here
• You will report to our Benefits Operations Manager
• Process and solve tickets and escalations in Zendesk/e-mail
• Provide delightful support to Employees and Clients re: Benefits in multiple areas
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals
• You’ll report to: Benefits Manager
• Team: Operations - Benefits