Application Support Engineer - EMEAL Regional Ops

NTT DATA, Inc.; Región Centro; Presencial; MXN 741,000 - 1,113,000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking an Application Support Engineer to work in Guadalajara, Mexico. The candidate should have 5-7 years of experience in software development, strong programming skills, and a customer-oriented mindset. Responsibilities include analyzing business requirements, preparing technical documents, and ensuring successful application deployment. Join an inclusive and innovative team that values flexibility and growth.

Servicios

Flexibility in work arrangements

Continuous training and development

Formación

• Excellent knowledge of programming languages such as Java, C#, Python, and JavaScript.
• Experience in project management and collaboration with cross-functional teams.
• At least 5-7 years of experience in software development.

Responsabilidades

• Works with Platform Specialists to define business/user requirements.
• Prepares technical requirements documents including systems and flowcharts.
• Analyzes business requirements to ensure the designed solution meets them.

Conocimientos

Programming languages (Java, C#, Python, JavaScript)

Experience with Azure functions

Windows Server

SQL interface experience

Modern frameworks (React, Angular, .NET, Spring)

Agile/Scrum

Problem-solving abilities

Communication skills

Customer orientation

Professional certifications (Microsoft Certified, AWS Certified Developer)

Educación

Bachelor's degree in a relevant field

Herramientas

Gitlab

Descripción del empleo

Application Support Engineer - EMEAL Regional Ops

Date: Oct 30, 2025

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Engineer - EMEAL Regional Ops to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

Qualifications

• Technical Skills: Excellent knowledge of programming languages such as Java, C#, Python, JavaScript, Azure functions, Tomcat; Windows server, Gitlab, SQL interface Experience, with modern frameworks and libraries (e.g., React, Angular, .NET, Spring).
• Database: Experience with relational and non-relational databases, including design and optimization of queries.
• Development Methodologies: Familiarity with Agile/Scrum development methodologies and project management tools.
• Problem-Solving Skills: Excellent problem-solving abilities and critical thinking, with the capacity to tackle and resolve complex issues.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Customer Orientation: Strong customer orientation, with the ability to understand user needs and provide solutions that meet their expectations.
• Professional certifications such as Microsoft Certified, AWS Certified Developer, or other relevant certifications are highly desirable.
• At least 5-7 years of experience in software development, with a focus on complex and multidisciplinary projects.
• Experience in project management and collaboration with cross-functional teams.

Responsibilities

• Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
• Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
• Analyzes business requirements and ensures that the designed solution meets those requirements.
• Transforms the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
• Performs proof of concept if required.
• Compiles detailed technical specifications based on their designs for developers or IT Programmers to implement.
• Converts a design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review and procurement activities.
• Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
• Examines any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
• Works with the required teams to assist with the installation and deployment of the application.
• Assists with implementation preparation and implementation of the solution into a production environment.
• Assists with the resolution of any problems identified in the integration and test phases.
• Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
• Writes and distributes the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
• Assists with post-implementation process reviews.
• Performs any other related task as required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Segment: Technical Support, System Administrator, .NET, Testing, Project Manager, Technology