Application Support Analyst - (Remote – Argentina Only)

Varicent; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software company is seeking an Application Support Analyst to provide exceptional customer support for their SaaS solutions. In this fully remote role, you will troubleshoot technical issues, collaborate with cross-functional teams, and help clients maximize the value of their solutions. Candidates should have 2+ years of technical support experience, strong SQL skills, and the ability to explain technical concepts to non-technical users. Competitive compensation and remote flexibility offered.

Servicios

Competitive compensation

Comprehensive insurance coverage

Remote work flexibility

Annual time off

Formación

• 2+ years of experience in a technical or application support role.
• Strong understanding of relational databases and the ability to debug.
• Experience working in a Linux environment and network fundamentals.

Responsabilidades

• Resolve technical issues through investigation and analysis.
• Provide multichannel support through various platforms.
• Collaborate cross-functionally with teams to resolve escalated issues.

Conocimientos

Technical support

SQL scripting

Log file analysis

APIs and REST integrations

Client-server architecture

Linux environment

Network fundamentals

Descripción del empleo

Application Support Analyst – Remote (Argentina Only)

Location: Argentina, Remote

At Varicent we transform the Sales Performance Management (SPM) market with cutting‑edge SaaS solutions. We empower revenue leaders worldwide to design smarter go‑to‑market strategies, maximize seller performance, and unlock untapped potential. Varicent is a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our clients include T‑Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, Stryker, and many more.

Opportunity

As part of Varicent’s world‑class Technical Support Team you will serve as the frontline of customer success, helping clients maximize the value of our industry‑leading SaaS solutions. You will troubleshoot complex issues, provide expert guidance, and collaborate closely with cross‑functional teams—Product and Engineering—to ensure users receive exceptional support experiences.

Key Responsibilities

• Act as a trusted advisor by resolving technical issues through investigation, root‑cause analysis, and best practice guidance.
• Troubleshoot incidents by gathering detailed problem descriptions, log files, error traces, and replicating issues as needed.
• Provide multichannel support via CRM, email, video conferencing, and screen sharing.
• Collaborate cross‑functionally with Engineering, Product, and Customer Success to efficiently resolve escalated issues.
• Maintain detailed case documentation and ensure timely updates and communication with customers.
• Participate in the on‑call rotation for weekend or after‑hours coverage.
• Champion knowledge sharing and help evolve the internal knowledge base.
• Share best practices for configuration, deployment, and product usage to drive customer adoption and satisfaction.

What You Bring (Qualifications)

• 2+ years of experience in a technical or application support role, ideally within a SaaS environment.
• Strong understanding of relational databases and SQL scripting for querying, updating, and debugging.
• Familiarity with client‑server architecture and web‑based application support.
• Experience in log file analysis, trace review, and root‑cause identification.
• Exposure to network fundamentals, including DNS, DHCP, SSL, proxies, and firewall configurations.
• Experience with APIs and REST‑based integrations.
• Ability to clearly explain technical concepts to non‑technical users.
• Comfortable working in a high‑volume case environment with effective prioritization under pressure.
• Understanding of OAuth, SSO/SAML, and authentication protocols.
• Experience working in a Linux environment (basic navigation, logs, environment variables).
• Familiarity with cloud platforms, especially AWS.

Application Process

• Application Review – Confirm alignment on experience and salary expectations.
• HackerRank (25 min) – Short technical assessment sent if selected.
• Recruiter Screen (20 min) – Quick conversation to learn more about you.
• Technical Interview (1 hr 15 min) – Deep dive with the hiring manager.
• Decision & Offer.

Notes

• This role requires employees to work within Eastern Standard Time (EST) business hours. Flexibility to adjust hours is essential for seamless collaboration.
• Fully remote: Results‑driven culture focusing on performance and collaboration over location.
• Competitive compensation and comprehensive employee insurance coverage: medical, dental, vision, life.
• Annual time off in accordance with legislative requirements; remote work flexibility.
• Global connected culture with hubs in Romania, UK, US, Canada.

Equal Opportunity & Privacy Notice

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [e-mail]. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.