Adoption Engineer - ThousandEyes

Cisco Systems; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking an Adoption Engineer to enhance customer engagement with their cutting-edge digital experience solutions. This role involves optimizing user adoption through strong customer interactions, collaboration with sales, and providing valuable insights. Ideal candidates should have a technical background in support or engineering, excellent communication skills, and a bachelor's degree in Computer Science. Opportunities for growth and innovation abound in this fast-paced environment.

Servicios

Innovative work environment

Opportunities for growth

Collaborative team culture

Formación

• 3+ years in Technical Support or similar roles.
• Strong desire to learn in a fast-paced environment.
• Superb communication and presentation skills.

Responsabilidades

• Build and maintain trusted advisor relationships with customers.
• Collaborate on account strategies with the team.
• Drive adoption through best practice recommendations.

Conocimientos

Technical Support

Solutions Engineering

Network infrastructures knowledge

Cloud technologies knowledge

Application frameworks knowledge

Communication skills in English

Problem-solving skills

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Scripting languages (Python, Perl, JavaScript)

Descripción del empleo

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end‑user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI‑powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

We are looking for an outstanding Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post‑sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption‑driven playbooks, product trainings, and customer roadmaps.

• Proactively reach out to customers to build and maintain a trusted advisor relationship and develop technical champions

• Collaborate with the Customer Success Specialist and Sales team on account strategy

• Identify customer strategic initiatives and potential use cases

• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business

• Actively identify new and expansion opportunities

• Share customer feedback and enhancement requests with the Product team

• Deliver product update sessions highlighting new capabilities that have been released

Minimum Qualifications

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles

• Strong desire to learn and ability to work independently in a fast paced environment

• Knowledge of network infrastructures, cloud technologies and application frameworks

• Superb communication, presentation, and problem‑solving skills in English and one of the Iberian languages (Portuguese or Spanish)

• Bachelor’s degree or equivalent experience in Computer Science or related field

Preferred Qualifications

• Experience with scripting languages (e.g., Python, Perl, JavaScript)

• Additional European languages

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Affinitive Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case‑by‑case basis, qualified applicants with arrest and conviction records.