Account Manager Team Lead - KPI & Retention Champion

Solera; Ciudad de México; Presencial; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A global data and software services provider seeks a Team Lead Account Manager in Mexico City. This role focuses on leading a team to ensure KPI compliance and excellent customer relations. The ideal candidate should have over 2 years of experience in Account Management or Customer Success, with strong leadership and communication skills. Join us to impact operational excellence and customer satisfaction!

Formación

• 2+ years of experience in Account Management or Customer Success.
• Proven ability to coach and mentor a team.
• Familiarity with KPI reporting and SLA tracking.

Responsabilidades

• Lead a team of Account Managers focused on KPI compliance.
• Ensure high-quality service delivery and proactive risk management.
• Triage customer requests and ensure timely resolutions.

Conocimientos

Account Management

Customer Success

Leadership

Time Management

Communication Skills

Descripción del empleo

A global data and software services provider seeks a Team Lead Account Manager in Mexico City. This role focuses on leading a team to ensure KPI compliance and excellent customer relations. The ideal candidate should have over 2 years of experience in Account Management or Customer Success, with strong leadership and communication skills. Join us to impact operational excellence and customer satisfaction!