Account Manager - Central Queue

OpenTable
Ciudad de México
MXN 200,000 - 400,000
Descripción del empleo

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Account Manager- Central Queue drives engagement, increases reservation availability, and decreases churn for our customers. This team is collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. If you in the business of building and maintaining relationships then you will love this role and the OpenTable culture!

*Mexico City, office-based role, with English speaking/reading/writing skills required*

Key Responsibilities

  • Manage our most valuable business segmentation of customers

  • Share data with restaurants to change behavior and drive adoption

  • Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability

  • Respond to restaurant partner concerns from our Customer Support and field teams

  • Perform presentations and training remotely to restaurant customers

  • Inspire customers to think differently about their business in ways that will help both parties achieve success

  • Meet and exceed regular team and individual goals

  • Reduce churn

Please apply if:

  • Experience in Account Management

  • Consistent record of consultative selling and/or account management

  • Deep knowledge of restaurant operations

  • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines

  • Skilled at presenting new points of view to customers that reframe and challenge the way

  • they view their business

  • Aptitude for gathering and using data to inform and persuade others to make business decisions

  • Excellent communication, listening, influencing and training skills

  • High-reaching, tenacious and results driven

  • Validated ability to work across many departments to tackle problems and achieve results.

  • Excellent organization, documentation and time management skills

  • Shown success working in an unstructured and entrepreneurial environment

  • Experience using Salesforce of equivalent CRM solution is a plus

  • English speaking/reading/writing skills required

Benefits:

  • OpenTable provides Mexican Social Security (IMSS)

  • Christmas Bonus - 30 days

  • Paid Time Off - 20 days a year

  • Vacation Premium - 25%

  • Parental Leave

  • Bereavement Leave - 3 days

  • Marriage leave - 3 days

  • Bonuses

  • Dental Insurance & Life Insurance

  • Major Medical Insurance

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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