ZAIN1635 - Contact Center Agent

Zain Kuwait; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading telecommunications company is seeking a Contact Center Agent in Kuwait City. This role requires serving as the first point of contact for customers, assisting them with inquiries and resolving issues efficiently. Ideal candidates should have strong communication skills, problem-solving abilities, and a background in related fields. Enthusiasm and a customer-centric approach are key to success in this position.

Qualifications

• 0-3 years’ experience in a related field.

Responsibilities

• Handling a high volume of inbound calls and greeting customers.
• Assessing and evaluating customer concerns and resolving problems.
• Providing product and service information to customers.
• Promoting products and services based on customer needs.
• Troubleshooting service equipment issues.
• Adhering to performance metrics.

Skills

Excellent Communication Skills

Excellent Problem-Solving Skills

High Drive for Achievement

Strong Knowledge of MS Office

Bilingual

Ability to work under pressure

Education

High School / 1 Year Diploma & Above

Job description

About The Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Responsibilities

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

Qualifications

• High School / 1 Year Diploma & Above.
• 0-3 years’ experience in a related field.

Skills

• Excellent Communication Skills (Speaking and Listening).
• Excellent Problem-Solving Skills.
• High Drive for Achievement.
• Strong Knowledge of MS Office.
• Preferably Bilingual.
• Ability to work under pressure.

Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following documents:

• Resume/CV
• Passport-size photograph
• Highest Education Qualification
• Copy of Civil ID/Passport