Telephone Operator / Personal Concierge Desk Agent

Hilton Worldwide, Inc.; Farwaniya; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading global hospitality company in Farwaniya, Kuwait, is seeking a Telephone Operator / Personal Concierge Desk Agent. Your role will involve serving as the primary contact for room reservations and ensuring excellent communication with guests to influence their stay decisions. Ideal candidates should possess outstanding telephone manners and organizational skills, with previous reservations experience being advantageous. This position offers a unique opportunity to contribute to exceptional guest experiences.

Qualifications

• A highly professional telephone manner and excellent communication skills are essential.
• Outstanding administration and organizational skills are important.
• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Identify sales leads as appropriate.
• Ensure reservations are completed accurately.

Skills

Professional telephone manner

Excellent communication skills

Administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Telephone Operator / Personal Concierge Desk Agent (HOT0C3HR)

Job Description

Job Number: HOT0C3HR

Work Locations

Waldorf Astoria Kuwait Al Rai - Al Farwaniya - Kuwait Farwaniya 92000

A Personal Concierge Desk Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Personal Concierge Desk Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

A Personal Concierge Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!