Telephone Operator / Personal Concierge Desk Agent

Hilton; Farwaniya; On-site; KWD 3,000 - 15,000; Full time

Job summary

A global hospitality company is seeking a Personal Concierge Desk Agent in Kuwait to manage room reservations and provide outstanding customer service. The ideal candidate will have excellent communication skills and strong administrative abilities. This role requires a passion for hospitality and the ability to handle inquiries professionally in line with the company's high service standards.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Identify sales leads.
• Ensure all reservations are completed accurately.

Skills

Customer service

Organizational skills

Communication skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

A Personal Concierge Desk Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Personal Concierge Desk Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel’s brand standards

What are we looking for?

A Personal Concierge Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Kuwait

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Call Center and Reservations