Tele-Sales Executive

Doroob; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job description

Key Responsibilities

• Calling a database of customers provided and or identifying prospective customers from different methods e.g. Yellow Pages, Internet, newspapers etc. to profile and introduce COMPANY service and brand on the phone.
• Create a portfolio of prospect customer database, identify needs and sell COMPANY service telephonically.
• Identifies business opportunities, assesses customer needs, and matches these with COMPANY services to acquire new business.
• Ensures increase in customer and trading database by signing new contracts and convincing customer to trade.
• Ensure Customer Retention maintained by regular calls, solving issues of customers, cross selling and using different brick walling methods to improve customer satisfaction, experience and loyalty.
• Develop and implement an effective approach to collect and identify other competitor’s clients name and information on regular basis.
• Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.
• Establish customer agreements and ensure that pricing guidelines, discount matrix are always applied and profitability targets for customers are met.
• Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes, a re-negotiation takes place.
• Sales and Marketing Mail Shots and communication of campaigns.
• Achieve revenue, volumes, new business and activated win targets.
• Provide Daily, Weekly & Monthly Sales Activity reports and or other report defined or requested by the management on a timely manner.
• Reporting on any Market Trends and present activities changes within the competitor business.
• Responsible for achieving the monthly automation target of accounts.
• Follow up payments from credit default customers.
• Overall working to achieve and reach sales target and revenue and increase customer awareness about COMPANY brand in the market.
• Facilitate coordination with all departments for any customer related issues and ensure timely resolution to customer issues or problems and enhance customer satisfaction / Experience.
• Performs other assignments as required or requested from the management from time to time.