Store Manager

Majid Al Futtaim; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading retail company in Kuwait seeks an experienced Store Manager to drive operational excellence and enhance customer experience. The ideal candidate should possess a Bachelor's degree in Business Administration and have over 3 years of experience in a hypermarket. Responsibilities include maximizing sales, managing stock, and ensuring a fulfilling shopping experience for customers. The role offers a collaborative work environment with a focus on personal development.

Qualifications

• Bachelor’s Degree in Business Administration is essential.
• Preferred Master’s Degree in Business Administration.
• Minimum 3 years of hypermarket experience required.

Responsibilities

• Ensure excellent customer experience and fulfillment.
• Drive retail operations to maximize sales and profitability.
• Manage stock and execute promotions effectively.

Skills

Interpersonal Skills

Communication Skills

Education

Bachelor’s Degree in Business Administration

Master’s Degree in Business Administration

Job description

Job Title

Store Manager | MAF Retail | Hypermarket Kuwait

Role Summary

Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.

Role Profile

• Resource availability to serve the customers and to match the customer flow in the store
• Train, develop teams to meet the customer requirements
• Meet, interact with customer to know their preferences to enhance their experience (NPS).
• Focus groups to enhance customer experience.
• Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
• Stock, Shrinkage and Waste management (Business cycle).
• Implement promotion on DAY ONE – no out of stock during promotion.
• Overall store maintenance (progressive maintenance and proper asset management).
• Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.

Requirements

• Bachelor’s Degree in Business Administration.
• Master’s Degree in in Business Administration is preferred.
• 3+ years in hypermarket experience.
• Excellent interpersonal and communication skills.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.