Showroom Manager – Lexus

Al-Sayer Group; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading automotive business group in Kuwait is seeking a Showroom Manager to oversee showroom operations and sales performance. The ideal candidate will ensure a customer satisfaction index of at least 95% and manage a team to achieve sales targets. A Bachelor's degree with significant experience in sales and customer service is mandatory. Fluency in Arabic and English is essential. This role offers the opportunity to work in a dynamic environment focused on excellence.

Qualifications

• 10 years of experience with a Bachelor's degree or equivalent.
• 12 years of managerial experience with a Diploma.
• Fluent in Arabic and English.

Responsibilities

• Manage the showroom for optimal sales.
• Ensure customer satisfaction index is maintained above 95%.
• Direct and supervise sales employees.

Skills

Customer service

Sales performance monitoring

Staff coaching

Complaint resolution

Education

Bachelor degree or equivalent

Diploma in Automobile/Electrical/Mechanical

Job description

Overview

Showroom Manager will manage the showroom to ensure optimal sales through maintaining maximizing showroom appearance and efficiency of sales floor operations, and providing exceptional customer service. The responsibilities include:

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic.
• Achievement of all set targets and objectives in a timely manner.
• Maintain a minimum of 95% in the Customer Satisfaction Index.
• Direct and supervise employees engaged in sales.
• Ensure accuracy of window holder specification.
• Ensure test drives are appropriately conducted.
• Ensure team members hold a valid Kuwaiti Driver’s License.
• Ensure customer prospecting database is constantly updated and maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced.
• Monitor and report on sales activities and performance and take corrective measures as necessary.
• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
• Coach and instruct staff on how to handle difficult and complicated sales.
• Enforce safety, health, and security rules.

Languages

Arabic - Fluent / Excellent
English - Fluent / Excellent

Own a Car

Any

Have Driving License

Any

Qualifications

Educational Qualifications:
Primary: Bachelor degree (12th Standard + 3 years or 4 years degree) or equivalent with 10 years of experience.
Alternate: Diploma in Automobile/Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 12 years of managerial experience

Linguistic Abilities: English and Arabic is a must.

About The Company

The Al-Sayer Group, is a leading progressive and proactive business group, headquartered at Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc. Since its inception the company has focused on total customer satisfaction which has resulted in a good customer base. Our continuing commitment to excellence was recognized in 1997 when the company received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.