Senior Service Technician

Otis College of Art and Design; Mirqab; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading elevator company in Kuwait is seeking an experienced service technician to perform preventive maintenance and repairs on elevators. The ideal candidate will have a minimum of 7 years of experience in the elevator industry, specializing in modernization, and possess strong troubleshooting skills. This role requires good communication abilities and a commitment to safety and quality in service delivery.

Benefits

Employee Scholar Program

Career development opportunities

Qualifications

• Minimum 7 years experience in elevator industry in Modernization.
• Experience in major and minor repair works for Elevator and Escalator.

Responsibilities

• Perform preventive maintenance on assigned units.
• Conduct adjustments and repairs for Otis products.
• Attend to equipment call-backs and conduct inspections.

Skills

Troubleshooting

Communication skills

Education

Diploma or equivalent education

Job description

Date Posted: 2025-08-20

Country: Kuwait

Location :

KWT01 : Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned / un planned repair works, modernization etc.), within the respective territory / route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,

Core Responsibilities

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service / maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service / maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead.

Minimum Qualifications

• Minimum 7 years experience in elevator industry in Modernization
• Trouble shooting, major and minor repair works for Elevator and Escalator.
• Diploma or equivalent education
• Good communication skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

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