Senior Account Manager

confidential; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading telecom firm in Kuwait is looking for a motivated individual to handle business development and account management. Responsibilities include identifying new prospects, managing client relationships, and achieving sales targets. The ideal candidate holds a Bachelor’s degree or MBA and has knowledge in project and IT management. Strong communication skills and the ability to thrive in a fast-paced environment are essential.

Qualifications

• Bachelor’s Degree or MBA in Business Administration or related field.
• Knowledge of PM/ITIL/CISA/CCIE/MCSE/CCNP/CCNA/CCVP.
• Good communication and interpersonal skills.

Responsibilities

• Identify business opportunities and evaluate their position in the industry.
• Meet and exceed sales targets by managing accounts.
• Negotiate and close deals while maintaining existing client relationships.

Skills

Analytical thinking

Business planning

Commercial acumen

Account management

Good communication skills

Education

Bachelor’s Degree or MBA

Tools

CRM

Job description

This position at the Telecom company needs to have and execute analytical thinking, business planning, commercial awareness and acumen, focus, influence and impact, resourcefulness, account management, coaching, concern for achievement, people development within the department.

Key Responsibilities

• Identify prospect business opportunities and evaluating their position in the industry, researching, and analyzing sales options.
• Meet and exceed sales target by recommending new opportunities and creating renewed business by good account management.
• Conduct frequent follow-up on the prospects, negotiate and close the deals. Submit proposals on a timely manner.
• Focus and promote new services and products by establishing contact and developing relationships with prospects.
• Maintains relationships with existing clients by providing support, information, and guidance to ensure renewed business opportunities.
• Ensure receiving approved contracts for services provided against email approvals & LPO basis.
• Create & Co-ordinate and conduct meeting request with Pre-sales Engineers & Customers & site visit with Pre-sales engineer / IT Staff
• Record & update business leads and qualifying opportunities in CRM
• Review & monitor Lead to order closing cycle time in CRM
• Exert maximum efforts to avoid cancellations and resolve issues with clients.
• Identify service improvements or new services by identifying industry trends, market activities and competitors.
• Follow-up on outstanding / pending commercial invoices for Strategic Customers
• Communicate customer complaints received from the Customers to CRD
• Timely submit Management Approved contracts to Customers
• Process Service Cancellation requests in the system without undue delay
• Prepare & submit business case study request to BD for new POP Node establishment.
• Recommend Revenue achievement from each of the established POP Nodes & report to Assistant Manager.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
• Maintaining up-to-date customer database
• Prepare/Renew/Cancel POP Node contracts with Real Estate Owners & Service Contractors
• Prepares business forecasts by collecting, analyzing, and summarizing information assigned by CCO / Assistant Managers

Job Requirements

Education:

Bachelor’s Degree or MBA in Business Administration or any related field or equivalent

Knowledge

• PM/ITIL/CISA/CCIE/MCSE/CCNP/CCNA/CCVP
• Ability to multi-task within a high-pressure environment
• Developing strategies that work to minimize financial risk.
• Analyzing market trends and competitors
• Reports for Group Management
• Updated on knowledge in their field of expertise.

Skills

Job Competencies / Skills

• PM/ITIL/CISA/CCIE/MCSE/CCNP/CCNA/CCVP
• Good Communication and interpersonal skills
• Ability to multi-task within a high-pressure environment