Retail Operations Architect: SOPs, KPIs & ERP Leader

House Of Light; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A retail operations company in Kuwait City seeks a Retail Operations Manager to build and lead its operational systems. The ideal candidate will have 7–10 years of experience in operations management, particularly in retail, and a solid background in ERP systems. Responsibilities include ensuring smooth operational flow, developing SOPs, and managing performance metrics. Strong analytical and leadership skills are essential for success in this fast-paced, growing environment.

Responsibilities

• Build and lead operational system across departments.
• Design and optimize operational processes and SOPs.
• Oversee daily order flow and resolve bottlenecks.
• Develop and track operational KPIs for decision-making.
• Lead teams to improve operational efficiency.

Skills

Strong analytical and process-oriented mindset

Excellent leadership and communication abilities

Strong organizational and multi-tasking capability

High attention to detail and commitment to operational discipline

Ability to work under pressure in a fast-paced environment

Fluency in English

Education

7–10 years' experience in Operations Management

Proven experience in offline retail operations

Strong background in ERP systems

Demonstrated success building SOPs and KPIs

Tools

Odoo

SAP

Oracle

Job description

A retail operations company in Kuwait City seeks a Retail Operations Manager to build and lead its operational systems. The ideal candidate will have 7–10 years of experience in operations management, particularly in retail, and a solid background in ERP systems. Responsibilities include ensuring smooth operational flow, developing SOPs, and managing performance metrics. Strong analytical and leadership skills are essential for success in this fast-paced, growing environment.