Retail Executive

Doroob; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A retail service provider in Kuwait is seeking a retail customer service representative to welcome customers, manage shipping processes, and ensure compliance with company policies. The ideal candidate will handle customer interactions, package preparations, and maintain records for transactions while promoting services and ensuring a clean and safe retail environment.

Responsibilities

• Greet and welcome customers visiting the retail center.
• Communicate with customers to understand their needs and propose products.
• Prepare airway bills and invoices for packages.
• Ensure proper packaging and labeling of shipments.
• Update customers on liability and insurance options.
• Maintain records for retail discounts and approvals.
• Process cash and card payments and provide receipts.
• Remit daily cash collections to finance.
• Prepare manifests for shipments received or handed over.
• Verify customer identity when delivering packages.
• Ensure proof of delivery is obtained and recorded.
• File retail documents as per company procedures.
• Ensure daily scanning compliance for shipments.
• Maintain and order retail supplies.
• Display and promote marketing materials to customers.
• Provide timely reports assigned by management.
• Cross-sell products and services to meet cash targets.
• Handle and report equipment failures promptly.
• Log and escalate customer complaints to relevant departments.
• Ensure cleanliness, safety, and security of the retail environment.
• Report incidents to supervisors and prepare reports.
• Perform any other assignments requested by management.

Job description

Key Responsibilities:

• Greeting and welcoming
  customers who visits the COMPANY retail center.


• Communicate with customer,
  understand the need, propose the right product and provide the price of Service.


• Prepare Airway bill and
  invoice for package as per the COMPANY standard airway bill creation procedures.


• Ensure proper packaging,
  weighing the package, labelling and inspect the contents to ensure that they are
  not restricted or prohibited for the mode of transportation.


• Ensure customers are
  updated on COMPANY liability of carriage and or Insurance is offered/sold to
  the customer.


• Understand and abide by the
  Retail discounting policy and maintain proper approvals and records for any
  additional discounts offered.


• Ensure cash and card
  payments are processed and receipt are raised and given to customers


• Ensure daily cash collected
  are remitted to finance on a daily basis


• Prepare necessary manifest
  for any shipments received /handover from/to the operation/courier


• Delivering of Hold at
  location shipment to customers.


• Ensure to verify identity
  of the customer receiving the package with the details mentioned on the
  airwaybill, copy of identification to be retained and filed.


• Ensure Proof of delivery
  (POD) is physically signed and other information is properly filled by the


• receiver of every shipment
  delivered from retail.


• Ensure proper filing of all
  retail document’s as per COMPANY procedures and maintain all the File register and
  archiving as per policy.


• Ensure all HAL shipments
  are scanned daily and are moved as per Day trays or racks


• Ensure scan compliance is
  maintained as per standards by having all appropriate scans performed at the
  retail center (Proof of Pick up , HAL, re-route, refused, RTS, comments, retail
  PMX, etc.)


• Ensure necessary retail
  supplies are maintained and ordered as per the minimum and maximum levels.


• Ensures any marketing or
  retail promotions are displayed and promoted to walk in customer as per guidelines
  provided.


• Ensure to provide any
  daily, weekly or monthly report assigned on a timely manner.


• Ensure cross selling or
  upselling product and services to achieve the retail cash targets.


• Ensure all retail
  equipment’s are carefully handled and is in working condition at all times. Any


• equipment failures need to
  be reported and repairs or replacement need to be coordinated on a timely manner.


• To accommodate, log and or
  escalate customer complaints to the relevant departments and ensure customer
  satisfaction.


• To handle all retail
  tickets and ensure closure of tickets with resolutions as per set standards and
  targets.


• Ensure the cleanliness,
  safety and security of the retail at all times.


• Report any incidents at the
  retail to the immediate supervisor and prepare the incident report


• Perform any other
  assignments as required/requested by your supervisor or manager.