Quality Controller

Al Mulla Group; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading automotive service provider in Kuwait City is seeking a senior service technician with a diploma in Automotive, Mechanical, or Mechatronics. You will conduct vehicle inspections, document results, and assist in diagnosing technical issues. Ideal candidates should have 3-5 years of relevant experience, strong communication skills, and the ability to handle customer complaints professionally. The position requires working one shift from 09:00 am to 06:00 pm.

Qualifications

• 3-5 years of experience in auto repairs.
• 3 years as a senior service technician.

Responsibilities

• Conduct complete inspection of the vehicle.
• Document vehicle inspection results in the system.
• Assist Service Advisors in diagnosis.

Skills

Strong communication and organizational skills

Ability to handle technical queries

Proficiency in using service management software

Excellent organizational skills

Ability to diagnose mechanical defects

Education

Diploma in Automotive / Mechanical / Mechatronics

Job description

Responsibilities

• Receive repair order and conduct a complete inspection of the vehicle within the timeline specified in the job card.
• Record details of defects found in the vehicle during final testing and report the same in the job card, final inspection form and Garage Management Information Controlling System and notify the concerned Service Advisor, Group Leader and Workshop Controller.
• Document entire vehicle inspection results in the Garage Management Information Controlling System and determine service work that has already been done to the vehicle.
• Accompany customer during vehicle testing if required and try resolving customer concerns by demonstrating repairs made.
• Round test vehicles within and outside Al Mulla premises to ensure effective diagnosis and concern resolution.
• Practice safe working habits in performing own responsibilities.
• Assist Service Advisors in initial diagnosis and recording of customer problems, if required.
• Understand and implement new systems or processes related to tester operations in order to improve service quality.
• Assist new technicians hired in the garage in understanding garage operations with specific focus on final testing on vehicles.
• Comply with Quality Standards and Health & Safety procedures affecting self and others.
• Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
• Assist colleagues and foster an environment of teamwork and collaboration.
• Contribute to the department’s development by providing timely suggestions and feedback.

Job Requirements

• Educational Qualifications
  • Education Degree: Diploma
  • Major: Automotive / Mechanical / Mechatronics
• Experience
  • Years of Experience: 3 - 5 Years
  • Field of Experience: Five years’ experience in auto repairs of which the incumbent must have worked for 3 years as a senior service technician in an established dealer or distributor facility
• Skills
  • Strong communication and organizational skills.
  • Ability to handle technical queries and complicated customer complaints professionally.
  • Proficiency in using service management software and tools.
  • Excellent organizational skills and attention to detail.
  • Ability to diagnose mechanical defects.
• Other Requirements
  • Gender: Male
  • Age: 25 - 40 Years
  • Preferred Language: Arabic, English
• Duty Shift / Timings

  One Shift / 09:00 am - 06:00 pm