Operations Support Executive - On l Kuwait | Avenues mall

Seddiqi Holding; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading retailer in Kuwait is seeking an experienced retail operations support team member. You will manage stock deliveries, support inventory management systems, and ensure excellent customer service. Ideal candidates will have 2-3 years of experience in stock management, strong communication skills, and proficiency in ERP systems like Cegid and SAP Retail.

Qualifications

• 2-3 years of retail operations or stock management experience.
• Strong communication and interpersonal skills.
• Ability to take initiative and work independently.
• Experience with inventory or ERP systems using RFID.

Responsibilities

• Support inbound deliveries and back-of-house organization.
• Ensure accuracy of stock transfers and cycle counts.
• Act as first-level support for POS systems.
• Train team members in back-of-house systems.
• Monitor tagged items to reduce theft.

Skills

Retail operations experience

Communication skills

Analytical mindset

Problem-solving

Attention to detail

Inventory management systems

Tools

Cegid

SAP Retail

Salesforce

Job description

This is your opportunity to become a core part of On’s Retail team based in Kuwait!

This store is our first store in Kuwait. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand, it is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Team:

As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team

Your Mission

• Support inbound deliveries, BOH organization, and replenishment in line with procedures.
• Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts.
• Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor.
• Support in verifying that scanned data’ physical inventory.
• Handle daily operational administration including invoices, delivery notes, and reconciliation.
• Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce).
• Support cash handling, daily reports, and compliance documentation.
• Step in on the sales floor when required to assist the team in delivering exceptional service.
• Ensure compliance with health, safety, and operational standards.
• Ensure digital and physical stock records are aligned across ERP/POS systems.
• Support in monitoring tagged items to reduce theft and improve shrinkage control.
• Provide first-level troubleshooting and support testing of retail technology solutions.
• Support Stock Controller in verifying shipments automatically as they arrive or leave the store.
• Support to ensure RFID systems are integrated with POS and inventory management platforms.
• Train team members in BOH systems and standard operating procedures.
• Diagnosing issues with RFID readers or tag misreads.
• Process invoicing procedures accurately and prepare operational reports.
• Ensure documentation archive and storage is properly maintained.
• Escalate discrepancies or risks to Store or Deputy Store Manager promptly.
• Other duties as needed

Your story:

• 2–3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred).
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Analytical mindset with a strong attention to detail.
• Ability to work with inventory or ERP systems that use RFID.
• Effective communication and collaboration skills, with the ability to work cross-functionally between finance, IT, and business teams.
• Proactive problem solver with a continuous improvement mindset.

Thank you for applying.

NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.