Operations Manager Restaurant Group

Hospitalio Recruitment; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A growing restaurant group in Kuwait is seeking an experienced Operations Manager to oversee day-to-day operations across multiple brands. The ideal candidate will have at least 8 years of experience in restaurant operations and demonstrate strong leadership skills. Responsibilities include managing staff, ensuring service quality, and implementing operational standards. This role offers a competitive salary, benefits including an annual air ticket, and a 30-day vacation policy.

Benefits

Annual air ticket

30 days annual vacation

Renewable contract

Qualifications

• 8 years of restaurant or food & beverage operations experience required.
• Experience managing multiple locations or brands preferable.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day operations of multiple restaurant brands.
• Implement policies and standards for consistency.
• Recruit, train, and supervise staff effectively.

Skills

Restaurant operations experience

Middle East experience

Leadership skills

Financial acumen

Proficiency in operational software

Knowledge of food safety regulations

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Operations Manager for growing restaurant group in Kuwait.

The group has multi brands and locations.

Brands range from upscale to casual

Direct reports include restaurant managers/supervisors

250+ staff compliment

The Operations Manager will oversee the day to day operations of multiple brands.

Reporting into the CEO

Responsibilities:

• Develop and implement policies, procedures, and standards to ensure consistency and company high standards.
• BOH and FOH oversight.
• Recruit, train, and supervise staff.
• Staff motivation and development
• Manage rotas, labor cost
• Staff assessments
• Help develop a great company culture
• Ensure service quality and consistency
• Manage inventory and minimize wastage
• Supplier relationships and contract negotiations, ensure best quality and pricing.
• Maintain food quality through quality control procedures
• Kitchen and dining areas inspected for cleanliness and compliance with health and safety standards, ensure all compliance with local health, safety and food safety standards.
• P&L oversight, develop budgets, manage.
• Implement cost saving initiatives
• Monitor sales to ensure profitability
• Safety inspections
• Staff training on safety protocols.
• Menu development alongside chefs keeping offerings creative and in line with budget goals.
• Pricing strategy balancing profitability and client expectations.
• Implement and manage restaurant management software and point-of-sale systems to streamline operations, track sales, and manage reservations.
• Work with the marketing team to plan and execute marketing campaigns and promotions to attract and retain customers.
• Monitor customer feedback and adjust strategies accordingly
• Develop catering offering for the group. Area with great potential
• Oversight of catering and events operations
• Implement sustainable practices such as waste reduction, energy conservation, and responsible sourcing of ingredients.
• Identify areas for improvement and implement changes to enhance efficiency, service quality, and profitability.
• Stay updated on industry trends and best practices
• Stay informed about relevant laws and regulations

Requirements

• 8 years restaurant or f&b operations experience
• Middle East experience
• Experience managing casual and upscale casual concepts
• Already managing multi locations or brands or restaurant gm ready to step up.
• Strong leadership and team management skills.
• Good financial acumen
• Proficiency in using operational software systems.
• Knowledge of food safety and hygiene regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred

Salary

• Market-related competitive salary
• Plus benefits
• Annual air ticket
• 30 days annual vacation
• 1 year renewable contract