Online Sales Agent

Alghanim Industries; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading retail company in Kuwait is seeking a Sales Associate to assist customers in enhancing and promoting sales of products in the showroom. Responsibilities include maximizing sales transactions, providing high levels of service, and ensuring product knowledge and customer satisfaction. Candidates should have a high school diploma and strong communication skills. This role offers a dynamic environment for those looking to grow in retail.

Qualifications

• 0-2 years of experience required.
• Must have the ability to work in a team.
• Good level of product knowledge is a plus.

Responsibilities

• Promotes products and services via online chatting.
• Maximizes sales transactions to achieve sales targets.
• Ensures high-quality customer service per guidelines.

Skills

Good communication skills

Teamwork

Good English language

Education

High School/Diploma

Tools

SAP

POS

Outlook

Job description

To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, warranty programs and accessories.

Job Responsibilities

• Promotes products and services to customers via online chatting.
• Maximizes sales transactions to achieve and exceed sales targets.
• Strives to achieve pre-set sales targets in cash, warranties and accessories.
• Seeks to improve and enhance his/her level of product knowledge.
• Ensuring sales opportunities are constantly converted to sales transactions.
• Creating sales invoices and mastering BO & POS applications.

Customer Service

• Follow the quality assurance guidelines in dealing with the customers.
• Provide high level of service to all customers.
• Being constantly aware of customer needs.
• Interacts with customers via WhatsApp and live chat in a friendly and honest manner.
• Demonstrates high level of product knowledge.
• Recommends and encourages customers for best products and services based on their own needs.
• Expedites sales process in an effective and efficient manner.
• Explains D&I and return and exchange policies to customers.
• Avoids harsh arguments and conflicts with customers.

Operations

• Being aware of all active and upcoming promotions.
• Keeps all company information including sales figures strictly confidential.
• Follows all company safety and security procedures.
• Master computer applications (Outlook, SAP, POS & BO).

Candidate Requirements

• High School/Diploma
• 0-2 years of experience
• Good English language
• Good communication skills
• Ability to work in a team