Network Operation Center Administrator -IT

Agility Public Warehousing Company K.S.C.P.; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A logistics and supply chain company in Kuwait City is seeking a Network Operation Center (NOC) Administrator. The role involves monitoring the network infrastructure, troubleshooting network issues, and providing technical support to customers. Candidates should have a Bachelor's degree in a relevant field and at least 3 years of NOC experience. CCNA certification and strong networking knowledge are required. This position offers a dynamic work environment with an emphasis on performance and customer service.

Qualifications

• Minimum of 3 years of experience working in a Network Operation Center (NOC) environment.
• CCNA or equivalent network certification required.
• Proficient in network monitoring and troubleshooting tools.

Responsibilities

• Monitor and maintain network and systems infrastructure.
• Respond to network alerts and outages, troubleshoot issues.
• Document network incidents and resolutions.

Skills

Networking concepts and protocols

Network monitoring and troubleshooting

Excellent communication

Customer service skills

Ability to work under pressure

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Routers

Switches

Firewalls

Network Monitoring Tools

Job description

Overview

The Network Operation Center (NOC) Administrator is responsible for monitoring and maintaining the network and systems infrastructure to ensure high availability and performance. They are also tasked with troubleshooting and resolving network issues, as well as addressing customer inquiries and requests related to network services.

Responsibilities

• Monitor and maintain the network and systems infrastructure, including routers, switches, firewalls, servers, and other network devices and equipment
• Respond to network alerts and outages, troubleshoot and resolve issues in a timely manner
• Coordinate with other IT teams and vendors for troubleshooting and issue resolution
• Provide technical support to customers regarding network services, including connectivity, performance, and security
• Document network incidents, actions taken, and resolutions in a centralized ticketing system
• Participate in on-call rotation to address network emergencies outside of regular business hours

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience working in a Network Operation Center (NOC) environment
• CCNA or equivalent network certification
• Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.)
• Experience with routers, switches, firewalls, and other network equipment
• Proficient in network monitoring and troubleshooting tools
• Excellent communication and customer service skills
• Ability to work well under pressure and in a fast-paced environment