Lodging Clerk/Linen Specialist

IntrepidGS; Ali Subah Al Salem; On-site; KWD 9,300 - 13,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC is seeking a Lodging Clerk/Linen Specialist to support lodging operations, linen exchange, and room occupancy validations. The role emphasizes accuracy, 24/7 locator services, and coordination of lodging data within a DoD environment.

The candidate should have a high school diploma and at least two years of DoD lodging experience, with CQMAPs software proficiency and readiness to work in Kuwait. A DoD Secret Clearance is required.

Qualifications

• Must have lodging operations experience and strong customer service skills.
• Proficient in data entry and workload data management.
• Familiar with CQMAPs software and standard lodging procedures.

Responsibilities

• Participate in linen exchange services and linen inventory management.
• Check in/out personnel using Government Lodging Software.
• Maintain bed space assignments and occupancy validations.
• Ensure 24/7 locator service and accurate lodging data with low discrepancies.
• Manage key and door code control with quarterly accuracy.
• Support maintenance and repair coordination for lodging equipment.

Skills

Lodging operations

Customer service

Data entry / workload data

Security awareness

Education

High School diploma or equivalent

Tools

CQMAPs software

Job description

As the Lodging Clerk/Linen Specialist, the person will actively participate in Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.

Essential Job Functions

• Shall participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
• Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
• Learn and successfully utilize all Government provided software.
• Maintain accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
• Maintain bed down database with a minimum of required data inclusive of individual’s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
• Accomplish daily occupancy checks of all vacant rooms.
• Provide accurate rosters and other pertinent data to the Company and/or Government upon request.
• Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
• Provide at least one (1) central lodging processing point for checking personnel in and out.
• Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
• Participate in linen exchange with a workload of an average of 285 linen sets per day.
• Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
• Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
• Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
• Escort as required repair technicians to ensure proper maintenance and repairs of Government owned appliances and equipment
• Participate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.
• Provide and manage workorders and ensure proper signage or decal on equipment requiring service.
• Other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.

Education & Experience

• High School diploma or equivalent.
• Must maintain access to workload data and sensitive information from 386 LAN.
• Must be knowledgeable of CQMAPs software.
• Must have a minimum of two (2) years of experience in executing DOD or comparable lodging.
• Experience in hospitality and services management industry as well as aseptic cleaning procedures.
• Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
• Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.

Additional Requirements

• Possess a valid U.S. Passport (preferred).
• Posses a valid U.S. Driver’s License.
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
• Able to obtain and maintain a valid Residency Visa for Kuwait.
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.

SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.