General Manager

RecruitMe Plus; Kuwait City; On-site; KWD 30,000 - 50,000; Full time

Job summary

A distinguished holding company is seeking an experienced General Manager for their luxury furniture retail business in Kuwait. This role involves overseeing operations, driving sales, and ensuring a premium customer experience. The ideal candidate will have a proven track record in luxury retail leadership, exceptional management skills, and a deep understanding of the high-end market.

Qualifications

• Proven experience as a General Manager or in a senior leadership role within the luxury retail sector.
• Strong understanding of the luxury market and high-end product lines.
• Exceptional leadership and team management skills.

Responsibilities

• Recruit, train, and mentor a high-performing sales and operations team.
• Develop and execute sales strategies to meet and exceed revenue targets.
• Ensure a world-class shopping experience for every customer.

Skills

Leadership

Communication

Sales strategies

Customer service

Education

Experience in luxury retail

Tools

Retail software

CRM systems

Job description

Job Title: General Manager Luxury Furniture Retail

Company Overview

Our client is a distinguished holding company with a diverse portfolio of businesses, products, and services, proudly representing some of the most prestigious global brands. As part of their commitment to delivering excellence, they are seeking a highly experienced General Manager for their furniture business to join their team in Kuwait.

Job Overview

We are seeking an experienced and dynamic General Manager to oversee the operations of our luxury furniture showroom and the soon-to-open mall outlet. This is a unique opportunity for a visionary leader with a passion for luxury retail, strong management skills, and a deep understanding of the high‑end market. The General Manager will be responsible for driving sales, managing the team, and ensuring a premium customer experience across both locations.

Responsibilities

• Recruit, train, and mentor a high‑performing sales and operations team.
• Set clear goals and expectations for team members, fostering a culture of excellence, collaboration, and luxury customer service.
• Conduct regular performance reviews and provide actionable feedback to ensure team development.
• Develop and execute sales strategies to meet and exceed revenue targets.
• Analyze customer data and market trends to identify opportunities for growth and increase foot traffic.
• Implement pricing strategies, promotions, and sales techniques aligned with the brand’s luxury positioning.
• Ensure a world‑class shopping experience for every customer by maintaining impeccable store environments and delivering personalized service.
• Handle VIP clients and resolve any customer issues with poise and professionalism.
• Establish and nurture long‑term relationships with customers to encourage repeat business.
• Act as a brand ambassador, ensuring the brand’s identity is upheld in all aspects of operations, from sales to customer interactions.
• Develop partnerships with architects, interior designers, and other influencers in the luxury furniture and design industry.
• Attend industry events and represent the brand in networking opportunities to increase brand visibility.
• Prepare and manage budgets for both locations, overseeing all financial operations including sales forecasting, cost control, and reporting.
• Monitor KPIs and implement strategies for continuous improvement in sales, profitability, and customer satisfaction.
• Ensure compliance with company policies, procedures, and luxury standards across all departments.
• Collaborate with the marketing team to create in‑store events, product launches, and campaigns to drive brand engagement.
• Utilize digital and social media platforms to enhance customer outreach and maintain the brand’s exclusivity.
• Proactively seek business development opportunities to grow the brand’s presence and customer base.

Qualifications

• Proven experience as a General Manager or in a senior leadership role within the luxury retail sector, preferably in furniture or interior design.
• Strong understanding of the luxury market, customer expectations, and high‑end product lines.
• Exceptional leadership and team management skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, particularly in dealing with high‑end clientele.
• Strong business acumen, including the ability to analyze sales data and financial reports.
• Proficiency in retail software and CRM systems.