Front Office Receptionist

Hilton Worldwide, Inc.; Farwaniya; On-site; KWD 3,000 - 15,000; Full time

Job summary

A global hospitality company is seeking a Front Office Receptionist to ensure guest satisfaction at the Waldorf Astoria Kuwait. The ideal candidate will have front-office experience and excel in communication and presentation skills. Responsibilities include welcoming guests, processing check-ins, and maintaining standards for guest supplies. Strong passion for exceptional guest service is a must.

Qualifications

• Previous front-office experience in hotel, leisure, or retail sector.
• Efficient and organized.
• Exceptional personal presentation and communication skills.
• Passion for delivering high guest service.

Responsibilities

• Welcome guests and assist during their stay, handling enquiries and complaints.
• Process check-ins and check-outs accurately.
• Replenish guest supplies and amenities to required standards.
• Stay aware of hotel services, VIP requests, and special events.
• Project a professional manner emphasizing hospitality.

Skills

Front-office experience

Organizational skills

Communication skills

Guest service passion

Job description

Front Office Receptionist (HOT0C3HS)

Location

Waldorf Astoria Kuwait Al Rai – Al Farwaniya – Kuwait Farwaniya 92000

Job Description

An Receptionist ensures the satisfaction of executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

Responsibilities

• Welcome executive guests on arrival and assist them during their stay, efficiently handling enquiries and any complaints.
• Process accurately check‑ins and check‑outs.
• Ensure that all guest supplies and amenities are offered and replenished to the required standards.
• Stay current with all hotel services as well as VIP requests and special events.
• Demonstrate knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional manner with an emphasis on hospitality and guest service.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Execute executive tasks as instructed by the Executive Lounge Supervisor or Manager.
• Serve your role and Team in an environmentally‑conscious manner.

Qualifications

• Previous front‑office experience in the hotel, leisure or retail sector.
• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.

Additional Qualifications

• Previous experience in an Executive Lounge in a hotel environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Category

Guest Services, Operations, and Front Office