Engineer, Service Provisioning / Fast Telco Subsidiary of Ooredoo Kuwait

Ooredoo Qatar; Kuwait; On-site; KWD 9,000 - 16,000; Full time

Job summary

A telecommunications company in Kuwait is seeking an Engineer for Service Provisioning. The role involves activating and managing services for both B2B and B2C customers, requiring CCNA and CCNP certifications. Ideal candidates should have strong troubleshooting skills across various media types and be proficient in both English and Arabic. This position offers a full-time permanent contract with opportunities for professional growth.

Qualifications

• Proficiency in English and Arabic languages.
• 2 - 3 years of experience in the same field.

Responsibilities

• Activate and provision new services for B2C and B2B customers.
• Execute orders for customer service activation and upgrades.
• Maintain IP Plan and ensure updates are made.
• Provide troubleshooting support for escalated cases.

Skills

CCNA

CCNP

VoIP technology

Routing and switching knowledge

Troubleshooting DSL media

Troubleshooting GPON media

Troubleshooting Fiber media

Troubleshooting Wireless media

Education

Diploma/Bachelor degree in Computer Science or related field

Job description

VAC9772 - Engineer, Service Provisioning / Fast Telco Subsidiary of Ooredoo Kuwait

Field:

Technology

Contract Type:

Full Time - Permanent

Location:

Closing Date:

09-Dec-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Activate the new provided services to B2C and B2B customer in the system.

Key Accountabilities and Activities

• Execute all received orders in the system regarding customer service Activation/ deactivation/ Upgrade/ Downgrade.
• Provision customer network services on core equipment
• Supporting Engineering/ Voice team during the installation to achieve customer request successfully.
• Update B2B support team with newly activated/deactivated services to add/remove them in network monitoring tools.
• Maintain IP Plan with the updated reserved IPs for B2B customers.
• Add/Modify/Delete Centrex phones and ATA through FT voice call manager.
• Provide the customers with Microsoft Team and Cisco Webex accounts.
• Notify the customer by email for any changes happen in his services.Collect the required documents and register the customer requested domain with CITRA.
• Maintain CITRA portal and ensure to renew the domains before the expiry date.
• Execute the required changes requested from customer/support on portal.Add/Modify/Delete DNS records for hosted domains
• Ensure that DNS records are up to date in all DNS servers.
• Maintain and operate the webhosting service and provide the customer with the portal access to update his website contents.Provide 2 nd level of troubleshooting for escalated cases from B2B support.
• Execute the newly requests from the customer regarding DNS, Webhosting & email services.Manage the Access Control System for all access area in FT.
• Conduct Quarterly Maintenance on all POPs.
• Troubleshoot the system issues with the vendor.Manage FT Camera System for all POPs
• Add/ Modify/ Delete & troubleshoot cameras issues as needed/requested.
• Conduct Quarterly Maintenance on all POPs Remotely

Qualifications

• Diploma/Bachelor degree in Computer Science, Information Technology or any related field.
• CCNA (Mandatory)
• CCNP (Mandatory)

Other Information

• Proficiency in both English and Arabic languages.
• 2 - 3 years’ experience in the same field.
• Network experience covering advanced routing and switching knowledge.
• Working knowledge of VoIP technology.
• Collaborate and work well with others.
• Self-motivated, enthusiastic, and able to handle multiple support cases.
• Ability to assess faults, prioritise, respond and escalate accordingly.Experience with DSL media troubleshooting and configuration.
• Experience with GPON media troubleshooting and configuration.
• Experience with Fiber media troubleshooting and configuration.
• Experience with Wireless media troubleshooting and configuration.

Note: you will be required to attach the following: