E-commerce Specialist / Supervisor

Refreshment Trading Co.; Farwaniya; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading local company in Al Farawaniyah, Kuwait is seeking an experienced E-commerce Specialist/Supervisor to enhance our online presence. The ideal candidate will manage daily e-commerce operations, develop effective strategies, and analyze sales data for performance improvement. Strong communication skills and a proven track record in e-commerce management are essential for this role.

Qualifications

• Proven experience in e-commerce management or a similar role.
• Strong analytical skills for data interpretation.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations of the e-commerce platform.
• Develop and implement e-commerce strategies.
• Analyze sales data to identify trends and improvements.
• Collaborate with marketing teams for advertising campaigns.
• Optimize product listings to enhance visibility.
• Monitor inventory levels and coordinate with suppliers.

Skills

E-commerce Management

Digital Marketing

Data Analysis

Customer Service Excellence

Technical Proficiency

Job description

We are seeking a highly motivated and detail-oriented E-commerce Specialist/Supervisor to join our dynamic team in Al Farawaniyah, Kuwait. This role is pivotal in enhancing our online presence and driving sales through various e-commerce platforms. The ideal candidate will have a strong understanding of e-commerce strategies, digital marketing, and analytics, with a proven track record of improving online sales performance. You will be responsible for managing our online store, optimizing product listings, and ensuring a seamless customer experience. Your expertise will contribute to our overall business goals and help us maintain a competitive edge in the industrial production sector.

Responsibilities

1. Manage and oversee the daily operations of our e-commerce platform, ensuring optimal performance and user experience.
2. Develop and implement e-commerce strategies to increase online sales and improve customer engagement.
3. Analyze sales data and customer feedback to identify trends and areas for improvement in product offerings.
4. Collaborate with marketing teams to create effective online advertising campaigns and promotional strategies.
5. Optimize product listings, including descriptions, images, and pricing, to enhance visibility and conversion rates.
6. Monitor inventory levels and coordinate with suppliers to ensure timely product availability.
7. Conduct regular audits of the e-commerce site to identify and rectify technical issues or discrepancies.
8. Train and supervise junior staff to ensure high standards of customer service and operational efficiency.
9. Stay updated with the latest e-commerce trends and technologies to keep the company at the forefront of the industry.
10. Prepare regular reports on e-commerce performance metrics and present findings to senior management.

Preferred Candidate

1. Proven experience in e-commerce management or a similar role within the industrial production sector.
2. Strong analytical skills with the ability to interpret data and make data-driven decisions.
3. Excellent communication and interpersonal skills, capable of collaborating with various teams.
4. Detail-oriented with strong organizational skills and the ability to multitask effectively.
5. Creative mindset with a focus on innovation and continuous improvement.
6. Proficiency in e-commerce platforms and digital marketing tools.
7. Ability to work independently and take initiative in a fast-paced environment.
8. Strong customer service orientation with a passion for delivering exceptional experiences.
9. Knowledge of SEO best practices and online merchandising strategies.
10. Willingness to adapt to changing market conditions and business needs.

Skills

• E-commerce Management: Proficient in managing online sales platforms, including product listings, inventory management, and customer service.
• Digital Marketing: Skilled in creating and implementing online marketing strategies, utilizing social media, email marketing, and SEO to drive traffic and sales.
• Data Analysis: Strong ability to analyze sales data and customer feedback to make informed decisions that enhance performance and customer satisfaction.
• Technical Proficiency: Familiarity with e-commerce software, content management systems, and analytics tools to optimize online operations.
• Customer Service Excellence: Committed to providing outstanding customer service, ensuring customer inquiries and issues are resolved promptly and effectively.