Customer Support & Solutions Specialist

Doroob; Kuwait; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading call center service provider in Kuwait is seeking candidates for a customer service role focused on handling incoming calls and emails, promoting services, and ensuring customer satisfaction. The ideal candidate will be responsible for managing inquiries and complaints, tracking shipments, and coordinating with departments to resolve issues effectively. This role demands strong communication skills and adherence to service standards.

Responsibilities

• Receive incoming calls at the call center.
• Analyze the call type and understand customer needs.
• Act on emails received for customer care in a timely manner.
• Promote services, provide rates, and sell products for inquiries.
• Forward potential leads to sales administrator.

Job description

A leading call center service provider in Kuwait is seeking candidates for a customer service role focused on handling incoming calls and emails, promoting services, and ensuring customer satisfaction. The ideal candidate will be responsible for managing inquiries and complaints, tracking shipments, and coordinating with departments to resolve issues effectively. This role demands strong communication skills and adherence to service standards.