Customer Relations Officer

confidential; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading organization in customer service in Kuwait City is seeking candidates with a degree in Marketing, Communications, or Business. The ideal applicant will have 3-5 years of experience and strong skills in customer service, problem-solving, negotiation, and communication in both Arabic and English. If you're detail-oriented and enjoy helping others, apply now for this exciting opportunity.

Qualifications

• At least 3 – 5 years’ experience in a similar field.
• Previous experience with customer service.
• Fluent in Arabic & English communication.

Responsibilities

• Analyzing customer complaints and developing corrective strategies.

Skills

Strong drive

Analytical thinking

Problem-solving skills

Excellent communication skills

Negotiation skills

Attention to detail

Education

Degree in Marketing, Communications or Business

Tools

MS Office

Job description

Responsibilities

• Analyzing customer complaints, developing corrective strategies.

Experience & Qualifications

• Holds a degree in Marketing, Communications or Business


• At least 3 – 5 years’ experience in the similar field


• Previous experience with customer service


• MS Office experience


• Arabic & English communication

Skills

• Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.


• Excellent written and oral communication abilities


• Strong negotiation skills


• Superior problem-solving skills in business and everyday situations


• Able to apply critical thinking skills to resolve difficult issues


• Friendly and pleasant voice


• Able to remain calm in frustrating situations


• Engaging and outgoing personality


• Able to listen to and comprehend people’s problems with the intent to solve them


• Excellent record-keeping and data entry skills


• Very organized and thorough


• Detail-oriented


• Able to remain focused on the task at hand

Abilities & Skills

• Excellent interpersonal & communication skills


• Problem solving skills


• Strong negotiation skills


• Well organized and systematic approach

Competencies

• Develop & manage self


• Problem solve


• Deliver results


• Relationships & teamwork