CPA Account Manager

ACCWLL; Kuwait; On-site; KWD 15,000 - 22,000; Full time

Job summary

A leading company in the Installation & Technical Services sector in Kuwait is seeking a CPA Account Manager to manage client accounts and ensure high-quality service delivery. The ideal candidate will excel in building strong client relationships, analyze project execution, and present performance reports. Strong communication skills in both English and Arabic are preferred, along with a background in account management and problem-solving skills.

Qualifications

• Proven experience in account management or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational abilities.
• Fluency in both English and Arabic is preferred.

Responsibilities

• Manage and oversee client accounts, ensuring all services meet client expectations.
• Develop and maintain strong relationships with clients to understand their needs and objectives.
• Coordinate with internal teams to ensure timely and effective service delivery.
• Prepare and present regular reports on account status and performance metrics.
• Identify opportunities for upselling additional services to existing clients.

Skills

Strong understanding of account management principles

Proficient in Microsoft Office Suite

Excellent verbal and written communication skills

Ability to analyze data and generate reports

Knowledge of project management methodologies

Strong negotiation and conflict resolution skills

Customer service orientation and relationship-building skills

Tools

CRM software

Project management software

Job description

The CPA Account Manager plays a crucial role in the Installation & Technical Services industry, particularly in Kuwait, where they are responsible for managing client accounts and ensuring the delivery of high-quality services. This position requires a blend of technical knowledge and interpersonal skills to foster strong relationships with clients while overseeing project execution. The CPA Account Manager must be adept at understanding client needs, providing tailored solutions, and ensuring compliance with industry standards. This role is pivotal in driving client satisfaction and retention, ultimately contributing to the company's growth and reputation in the market.

Responsibilities

1. Manage and oversee client accounts, ensuring all services meet client expectations.
2. Develop and maintain strong relationships with clients to understand their needs and objectives.
3. Coordinate with internal teams to ensure timely and effective service delivery.
4. Monitor project progress and address any issues that arise during execution.
5. Prepare and present regular reports on account status and performance metrics.
6. Identify opportunities for upselling additional services to existing clients.
7. Conduct regular meetings with clients to discuss project updates and gather feedback.
8. Ensure compliance with industry regulations and company policies.
9. Assist in the development of marketing strategies to attract new clients.
10. Provide training and support to junior account managers and team members.

Preferred Candidate

1. Strong communication and interpersonal skills.
2. Proven experience in account management or a related field.
3. Ability to work independently and as part of a team.
4. Excellent problem-solving and analytical skills.
5. Detail-oriented with strong organizational abilities.
6. Proficiency in project management software and tools.
7. Ability to adapt to changing client needs and industry trends.
8. Strong negotiation skills and a customer-focused mindset.
9. Experience in the Installation & Technical Services sector is a plus.
10. Fluency in both English and Arabic is preferred.

Skills

• Strong understanding of account management principles.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.
• Ability to analyze data and generate reports.
• Knowledge of project management methodologies.
• Strong negotiation and conflict resolution skills.
• Ability to work under pressure and meet deadlines.
• Customer service orientation and relationship-building skills.