Contact Center Representative - solutions by stc

stcaa; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading telecommunications company in Kuwait is seeking customer support personnel to manage inquiries and ensure high-quality service. Responsibilities include resolving customer queries, maintaining product knowledge, and contributing to customer satisfaction. Candidates should have a High School Diploma and fair proficiency in English. This role is crucial for enhancing the customer experience.

Qualifications

• High School Diploma or equivalent.
• Fair English skills in spoken, listening, and written forms.

Responsibilities

• Attend to customer queries and ensure achievement of service targets.
• Provide rapid response to queries from affiliates and customers.
• Ensure customer satisfaction with service level agreements.
• Maintain knowledge of company products and services to assist customers effectively.
• Follow guidelines to protect customer data.

Skills

Customer service skills

Communication skills

Problem-solving

Education

High School Diploma or Two years Diploma

Job description

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

Responsibilities:

• Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide Support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.

Qualifications:

- High School Diploma or Two years Diploma

- Fair English skills; spoken, listening & written