Cashier

Alghanim Industries; Kuwait; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading retail company in Kuwait is looking for a Customer Service Representative to manage payment handling and assist customers with their needs. The ideal candidate will exhibit excellent customer service skills, handle cash and credit transactions accurately, and maintain cleanliness in the workspace. This role requires an understanding of store promotions and a positive attitude towards customer interactions. Competitive compensation is provided.

Qualifications

• Ability to acknowledge customers positively and maintain a pleasant demeanor.
• Understanding of POS procedures and cash handling.
• Knowledge of all in-store promotions and products.

Responsibilities

• Acknowledge customers with greetings and smiles.
• Expedite customer payments effectively.
• Promote gift cards and warranty programs.

Skills

Customer service skills

Cash handling

Communication

Attention to detail

Job description

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

Job Responsibilities

Customer Service

• Acknowledges customers with greeting and smiling
• Being constantly presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Assists customers with packing when necessary/guides customer to delivery area
• Takes extra care in handling customers’ purchases
• Provides customers with accurate information
• Ensures customer’s info. updated and offers forwarding invoices via email
• Explains return & exchange policy
• Obtains excellent and updated knowledge of all products & services
• Being aware of all in-store promotions; discounts, credit, coupons and etc…
• Promotes gift cards with focus on customer benefits
• Promotes warranty programs highlighting its benefits to customers (if applicable)
• Promotes Telly cards explaining features, options and benefits

Operations

• Expedites customer payments effectively in an efficient manner
• Applies all POS procedures as instructed by store management.
• Maintains cash desk / packing area always clean and tidy
• Follows organizational rules and regulations / Policy & Procedures
• Follows company’s safety and security procedures
• Handles cash/credit payments and accurately counts customers’ money
• Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Masters computer applications in finalizing customers’ payments