Captain Waitress – Lounge (Kuwait)

Clc Staffing; Kuwait; Hybrid; KWD 8,900 - 13,000; Full time

Benefits offered by this job

Accommodation

Visa sponsorship

Transportation

Duty meals

Paid holidays

Medical insurance

Annual leave

Job summary

An international 5-star hotel in Kuwait is seeking an experienced Captain Waitress – Lounge to support daily lounge operations with a refined guest service approach. The role demands leadership in a high-end setting, strong knowledge of beverage and food service, and collaboration with kitchen, bar, and management teams.

The successful candidate will supervise the waitress team, ensure flawless guest interactions, and uphold luxury standards during rotating shifts, including weekends and

Qualifications

• Must have proven leadership experience as Captain Waitress, Senior Waitress, Team Leader, or similar role.
• Experience in 5-star hotels, luxury lounges, fine dining, or international hospitality is strongly preferred.
• Strong knowledge of Food & Beverage service standards and sequence of service.

Responsibilities

• Support daily lounge operations, ensuring smooth service flow and high guest satisfaction.
• Lead, guide, and supervise the waitress team during service.
• Welcome, seat, and serve guests according to international 5-star hotel standards.
• Monitor lounge presentation, ambience, and service sequence.
• Take and serve orders accurately and professionally; maintain menu knowledge.
• Handle guest requests and feedback professionally; assist upselling initiatives.
• Conduct shift briefings and monitor grooming and attendance; coordinate with kitchen, bar, and outlets.
• Ensure hygiene, food safety, health, safety, and hotel operating standards.
• Assist Outlet Manager with daily reports, stock control, and operational follow-up.

Skills

Leadership

Guest service

Communication

Team management

Tools

POS systems

Job description

An international 5-star hotel in Kuwait is seeking an experienced Captain Waitress – Lounge to support the daily operations of its luxury lounge. The ideal candidate must have relevant experience in 5-star hotels, luxury lounges, or high-end Food & Beverage operations, with strong leadership skills and a refined guest service approach.

Key Responsibilities

• Support the daily operations of the lounge, ensuring smooth service flow and high guest satisfaction

• Lead, guide, and supervise the waitress team during service

• Ensure all guests are welcomed, seated, and served according to international 5-star hotel standards

• Monitor table setup, cleanliness, ambience, service sequence, and overall lounge presentation

• Take and serve food and beverage orders accurately and professionally

• Maintain strong menu knowledge, including beverages, light bites, desserts, promotions, and special offerings

• Handle guest requests, feedback, and minor complaints in a professional and timely manner

• Support upselling initiatives and promote lounge offerings to enhance revenue

• Conduct shift briefings, assign duties, and monitor grooming, attendance, and performance

• Coordinate closely with the kitchen, bar, stewarding, hostess, and outlet management team

• Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards

• Assist the Outlet Manager or Assistant Outlet Manager with daily reports, stock control, and operational follow-up

Requirements

• Must have relevant experience as Captain Waitress, Senior Waitress, Team Leader, or similar role

• Prior experience in a 5-star hotel, luxury lounge, fine dining outlet, or international hospitality environment is strongly preferred

• Strong knowledge of Food & Beverage service standards and sequence of service

• Good understanding of lounge operations, beverage service, guest engagement, and table management

• Excellent communication, leadership, and interpersonal skills

• Presentable, well-groomed, confident, and service-oriented

• Good command of English; additional languages such as Arabic, French, Russian, or Chinese are an advantage

• Able to lead a team during busy operations and handle guest requests professionally

• Flexible to work rotating shifts, weekends, and public holidays

• Familiarity with POS systems and basic outlet operations is an advantage

Benefits

• Competitive monthly salary based on experience

• Employment visa and work permit sponsorship

• Accommodation

• Transportation

• Duty meals

• Paid holidays

• Medical insurance

• Annual leave as per Kuwait Labour Law

• End-of-service benefits as per Kuwait Labour Law

• Career growth opportunity within an international 5-star hotel environment