Call Center Agent

Alghanim Industries; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading company in Kuwait is seeking a Call Centre Agent to enhance customer service. The role involves responding to customer inquiries, ensuring efficient service, and maintaining high satisfaction. Ideal candidates will have strong communication skills and prior experience in customer service.

Qualifications

• Prior experience in a customer service role.
• Good communication skills.
• Able to communicate in Arabic and English.
• Good computer skills.

Responsibilities

• Respond to customer calls ensuring high satisfaction.
• Create complaint tickets correctly.
• Update the database with customer information.
• Handle stressed customers positively.

Skills

Communication skills

Customer service skills

Bilingual (Arabic and English)

Computer skills

Education

Bachelor’s Degree

Job description

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances


• Provide customers with accurate information at all times


• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time


• Create complaint tickets correctly, in adherence with policies and procedures


• Update the database with the most recent customer information


• Handle stressed, angry and confused customers in the most positive way possible


• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role


• Good communication skills


• Able to communicate in Arabic and English


• Good computer skills

Education
Bachelor’s Degree