Branch Banking Customer Experience Specialist

AL AHLI BANK OF KUWAIT; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading bank in Kuwait is seeking a Customer Service Representative to provide high-quality banking services. Responsibilities include responding to customer enquiries, processing cash transactions, and identifying sales opportunities. The ideal candidate will have a diploma in Business Administration, experience in customer service, and strong communication skills. This role is based in Kuwait City.

Qualifications

• Experience gained as part of the ABK training programme.
• Experience of operational processes and procedures.
• Handling customer issues and providing customer service.

Responsibilities

• Respond to customer enquiries and provide customer service and support.
• Identify sales opportunities and pass these to the correct branch colleague.
• Process cash transactions after verifying signatures and IDs.
• Perform end of day reconciliations accurately and on time.
• Create, update and maintain relevant customer records.

Skills

Knowledge of products & services

Understanding of customer needs

High customer service level

Strong communication and interpersonal skills

Education

Diploma Degree or Equivalent Certification in Business Administration and Management

Job description

A leading bank in Kuwait is seeking a Customer Service Representative to provide high-quality banking services. Responsibilities include responding to customer enquiries, processing cash transactions, and identifying sales opportunities. The ideal candidate will have a diploma in Business Administration, experience in customer service, and strong communication skills. This role is based in Kuwait City.